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@sizbut, in answer to your three questions: Phones: 9508 IPO Rel 10.0.0.2.0 build 10 No log entry, but happy in that there's a message Log Missed Huntgroup Calls is set in >User >Telephony >Call Log against the respective group The issue is this interim state, where if the caller had abandoned...

@Nortel4Ever Thanks for replying to my question, however I'm the tech person within our organisation, not an installer/supplier, therefore I don't have access to other IPOs to compare/test.

In >System >Telephony >Call Log, I have checked all three options: "Default Centralised Call Log On", "Log Missed Calls Answered at Coverage" and "Log Missed Huntgroup Calls". In >System >Telephony, "Default No Answer Time" is set to 20 seconds In >Group, the respective Hunt Group has "Voicemail...

Many thanks @derfloh all working perfectly now

thread940-1711425 On >User >Telephony >Call Log, I want to check a Group entry within Log Missed Huntgroup Calls, however am unable to check an entry. All HG entries are unchecked and intuitively I would expect to be able to toggle check/uncheck against an entry. I have tried with the three...

Big thanks @Tac84 - that's so simple and works perfectly.

@snowman, thanks for replying, however it's not working for me, I must be keying in the wrong field... In Directory, a contact's number is keyed as 50123456789, so for an outbound call it dials 0123456789 using Outgoing Group ID 5. This works perfectly for outgoing calls. However when there...

thread940-1759075 I have a question following on from the above thread. Having programmed to Pepp77's example above (2nd post in the thread) and editing telephone numbers in the directory by prefixing them with the desired outgoing line ID, in doing so, there is no longer an exact match on the...

@derfloh, many thanks for your help.

@derfloh, all the extensions have Line Appearances. I get exactly where you’re coming from and fear it may therefore not be possible to achieve what I’m attempting. Hopefully there’s a workaround?

I have the following setup: BRI Line 5 with Incoming Group ID set to 155 on the BRI Line tab Incoming Call Route has Line Group ID set to 155 in the Standard tab and the Destinations tab set in the order as keyed below. I understand the list executes from the bottom up. Default Value: Ext 221...

Many thanks, @snowman50

I'm setting up a refurbished IP Office v2 on Release 9.0.3. The control unit is loaded with 2 x Combo cards in slots 1 & 2 and 2 x TCM8 cards in slots 3 & 4 The system has currently not got any trunks connected (as our 3 x ISDN lines are in use with our existing Norstar Compact v4 system) so am...

@snowman50, many thanks, you're a star! Just made up a new patch cable and it works [bigsmile]

Just thinking about this further - when connecting phones to the existing Norstar CCU via structured cabling, the audible pop I mentioned above is also heard, after which the phone boots up straight away. Whereas on the IPO, I'm just getting the pop and no boot up. I understood the TCM8 card...

I'm setting up a refurbished Norstar IP Office v2 on Release 9.0.3. The control unit is loaded with 2 x Combo cards in slots 1 & 2 and 2 x TCM8 cards in slots 3 & 4 I have IPO Manager installed and have been familiarising myself with this and working through the installation guide. The problem...