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I think it is short-sighted of Avaya to have a multi site system without an easy way of printing the directory. They have actually reduced this functionality by not showing all the scn users is SSA. If you open all the configs using SCN discovery you can see a list of all users similar to SE...

DMP

just a thought but if using Visual voice, the users can change the email mode themselves. does it happen for everyone? or just a user? didn't read the whole thread.I had a similar issue and found a user was changing the mode.

Is it a security setting on the remote systems? Did Avaya take this away? Maybe this started in 9.0 I don't remember. Looking for a way to grab a list of all users and groups in an SCN without exporting from each system. Thanks.

I don't think there is one.

And what variable in VMP are you using to capture the name? I thought $NAM was only the internal name of the extension.

Did you try 203* in your variable routing matched against it?

So the name field always has the first 3 digits as the room and then there are other digits after that? If so are those digits changing with each call or are they always the same?

I would recommend you find a new job.

This is a known bug that has been fixed

when you installed the new sonicwall did you turn off the h323 transforms?

Never needed to burn a button. I use this set up on nearly every install.

Then Pepp77's idea is best.

Well I don't see how blocking his caller ID could be a solution. If he is the only one who's caller ID is blocked then won't everyone know its him calling because they are receiving a call with ID that is blocked? The blocking identifies him.

Out of curiosity I just tried it and it works fine for me. You have to press 3 >change page> press key.

create a shortcode that doesn't interfere with the dial plan for example extension are in 100s create 3xxx/N/dial direct/0 change the buttons on BM12 to user then press 3+the blf and you get what you want.

This is what I did it was not working on my 9.0 system but it is working, or so it seems, on the 9.1 system in question. Thanks Derfloh for the response. I don't understand why the 143 is not working on either system so I wouldn't have to do this. Maybe a change by Avaya that is not well...

I have a server edition that I am having 2 issues with 1 if i use imap on port 143 outlook doesn't connect at all. 2 if i use imap on port 993 with SSL I can't get rid of the continue using this server pop up. Outlook doesn't like the certificate. says it terminated in a root certificate no...

actually I think qtelcom is correct.

korexxkun you are running 9.1.2? do all of your phones have multiple call appearances? Does it show "on the phone" on the calling phone when the target has a call coming in on the second call appearance?