Cannot "Copy" VM pro messages to other users

[Straggle]

Same IPO as my last post. It's a 9.0.7, with a UC module for VM Pro. The customer is trying to use Visual Voice for all VM uses, and we cannot get the Copy function to work.

While listening to the message I instruct them to press More, then Copy, then Targets, (no need to record an intro), input the 3 digit ext, then press Done, and Add, then Send. But, Send never shows up!

Anyone ever seen this and know what to do about it?

 

[OmegaNZL]

Go in the old fashioned way (*17) and record your name when prompted. It should start working after that

 

[sizbut]

What type of phone. Just did it on a 9508 no problem but the menu prompts were different from your description which might be down to phone type.

Stuck in a never ending cycle of file copying.

 

[OmegaNZL]

Are you running VMPro in IP Office or Intuity mode? Save yourself the pain and change it to IP Office if it's not already.

Mailbox guides are here:
Intuity:

http://marketingtools.avaya.com/kno...edProjects/mailboxintuity/firsttimeaccess.htm

IP Office:

http://marketingtools.avaya.com/kno...Projects/mailboxipoffice/generaloperation.htm

 

[StubbedmytoeonIPO]

This is a known bug that has been fixed

 

[Straggle]

These are 9608 phones, and I'm running VM in a UC on the main system cabinet, with the "Default Telephony Interface" in Intuity mode.

What will change if I set to IP Office mode?

 

[OmegaNZL]

Mostly you'll have less confused end users that aren't overwhelmed by options going to IP office mode.

 

[sizbut]

You're trying to fix the wrong thing OmegaNZL. The visual voice menus remain the same in Intuity or IP Office mode, so if they have a bug it will still be there.

Just did it on a 9604 and it works. Suspect as said that it may have been fixed it you upgrade to a later 9.0.


Stuck in a never ending cycle of file copying.