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is the telephone (TN) programmed to Forward (CFW) and Hunt to the Voice Mail DN?

to start, perhaps you might try printing an 'MWD' (Message Waiting Denied) from the switch and than cross-check against the list of mailboxes. I would eventually do a line-by-line check of all the existing Mailboxes to be sure.

Suppose you found the fix already (?) but LHK 1 might (have helped) (was there) a mailbox built for the DN is the DN a DID (at least defined in the DN tables, etc).?

Do you have the SCFW defined (2nd call forward DN)?

and verify/delete the FDN, if any

the call (should) have only eventually Forwarded to the Mailbox of the originally dialed party and MWI'd there -- unless the telephone in question had that MWI-DN defined on it's mailbox.

example of an INTERNATIONAL NUMBER beginning with PREFIX 1? I thought (most) INTN'L were 011?

If he wants a 2nd caller to hear a BUSY, wouldn't it be LHK 0 ? and CLS: HTD Unless they use a DoNotDisturb key?

webster is right; Ld 11 will NOT necessarily tell you where the phone is actually forwarded to at that moment, best way is to CALL THE DN and see where it goes and/or LD 80 trac.

Do you have the correct number of Agents answering calls to the queue properly defined?

Forgive me but could it be human error (mis-transferring the call)?

HOSPITAL? Is it from an area code that would never call the hospital? You might want to block THE SPECIFIC NUMBER instead.

see related post dated August 4th.

They require DIDs on the classroom phones? Would (non-DID)system DNs programmed as SCNs work?

Don't know if you've solved it yet, but I notice now it is a 500 port TN, Analog Set, for which a SpreCode would be required to first access Speed Call? Is there another ANALOG Speed Call User you could 'copy' from? I'd say try expanding the size of the SCL 07 to 50 and than program entry 32...

It worked on a Meridian? You want the user to actually dial 32 (for Chicago, eg), 33 (for Miami, eg), 34 (for Los Angeles, eg), etc? If that be the case, simply increase the SCL SIZE to 50 and it will provide the user with entries 00 thru 49 on which to program each phone number.

I could be wrong but might you need SCFW in the CLS?

Is KEM prompt answered with a 3 in the station's TN (KEM: 3)?

if 'Transferring' a call in your case results in a 'CONFERENCE,' couldn't the 'transferer' simply hang up (and it is connected to the 'transferee?')