Do you also see the MCD subscribe to KPML?
"SipUA::Subscribe request: from=sip:ap@192.168.1.200"
(Should be right after the invite.)
Then during call you should see RX and TX of DTMF
Tx Codec: RTP_CODEC_DTMF , PT: 101 , M: 0, SeqNum: 162, TS: 25400, SSRC: 479491032, rtpLen: 4 DTMF: Event: 1...
Everthing looks ok in those config settings.
Keep in mind this is a subscription by the MCD. And requires the carrier to send DTMF by RFC2833.
Troubleshooting
1. make a call with key press.
2. grab a copy of tug.log from the MBG
3. you should see the subscription request and the key presses in...
You have stumbled upon a limitation of the 5000. Best option is vmail to email and make the email a distribution mailbox.
Otherwise you can add the tech support messages to one user. They will hit the msg light to see which mailbox has a message.
The system will allow oversubscription, however the system may not get the page sent to all the phones at the same instant.
The effect will be a delay that can be heard and customer may complain.
From the Manual:
Note: The number of IP Phones in a page group is limited to 50% of the available...
From the 200 manual....
To connect to the controller using serial cable:
1. Connect an RS-232 straight DTE serial cable between the PC's serial port and the controller's Maintenance port.
2. Program the PC's serial port (from the communication program) with the following settings:
Baud Rate...
This is a classic Inter-tel product and only works on the 5000 and Axxess systems.
It is downloadable from the Edge site.
http://www.inter-tel.com/portal/page/portal/us_edge
My understanding is that to use the new CSM and get all the ACD Reporting from CSM you have to use the Express ACD.
Unfortunately Express ACD has limits and /or is missing functions of the Active ACD.
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