Mitel 3300 4.2 , MCD 3300 4.2 ; Phone 5330 call forward always

[mkimmer]

Folks!!!! Need some help please

I am trying to walk a customer setting up forwarding profiles on her IP 5330 and they don't see the same settings as I do on my lab system which is a version 5.0 SP1

Here is what I'm walking her through.. The problem is she doesn't see "Always" she only sees the other forwarding like busy int and ext... The phone I have on my system the word Always is there... Any help would be great!!1 thanks

Setting up the Profile
•Press the Setting/Super Key
•Call Forwarding
•Profiles
•New Profile
•Edit Profile name
•Use the keypad to enter the name (Cell , Home, Normal)
(Correct - backspace, Space press * twice, Capital letter keep pressing the Key)
 Press ok
•Save
•Press Always
•Enter Number (9 then number for external or Internal Ext.)
•Press ok
•Press Save
•Press Close
•Press Close again (This will bring you back to normal phone display)
*** Repeat process to enter more profiles ***

 

[mkimmer]

Sorry.... FYI... I'm fresh meat being thrown into the Mitel world from the Nortel/Avaya systems

 

[DrDeee]

The Always option was taken out sometime in version 4.0 and later they put it back in with version 5

 

[Crowtalks]

I hear ya, mkimmer...same here...lol


"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE
Mitel 3300 4.2 basic & advanced, 5000 4.0

 

[paulrdavey]

I would be fast to verify the COS for the device your working on as the specific features may bot be activated.

 

[mkimmer]

Well it was the version that was the issue.. They took it out and now it's back with Version 5.0.

Thanks for everyone that responded. I am getting ready to ask more questions...