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Does anyone know of a paid over the phone technical support for Definity? I need help with a 300+ ext. system that is off line.

Yes, I have been having it auto back up everyday now for the last month.

I don;t know if I am concerning myself with this issue or not so I wanted to hear back from you guys are about what you think about providing a PreAlert Amplified Page Tone to Horns and Speakers. What is your opinion... does this matter, what do customers say and how do they react to the...

Thanks for your feedback ringbacktone, I wanted to add a prealert tone. It seems that the two V2001A units that I have in stock do not provide that. Does your site provide pre alert and does this really matter anyway?

yes it is connected to the bcm because I will be able to pull ups information on the performance of the u s p device itself

I have a customer with a BCM 400 SW 3.7 with a Smart UPS 1400xl. This has been installed for over 10 years now and is pretty good condition. I believe the batteries need to be replaced on the UPS. I also need to graceful shutdown the BCM and restart it because all 8 Analog ports are only...

Ok will try

I see that the end terminations are male. I have not worked with fiber except with Nortel. Do you know if these connectors are industry standard and can i get premade cables from an online seller? Thanks

with this customer it's not so much the inbound caller id information that is important it is more of who they're calling so they can answer with the correct answering phrase for that particular person. For example thank you for calling mister smith's office or thank you for calling mister...

what if I use a cap for kim unit with and rings and label each button?

thank you. do you know of a maximum recommended distance ?

I have a backboard space problem with a large networked mics installation. is it possible to exceed the standard length of a nortel fiber cable run from a mics cabinet to an 0x16 module. Lets say about 25 feet?

They do not have any ACD software via the NAM. This would be a group of staff members that will be answering calls at T7316e sets. They want to answer the calls with the name and depatment of the person who is being called. It might be like a Shared Tennant" set up that uses a central...

What do you guys recommend to be used with a MICS for amplified paging in a warehouse both inside the building and outside in the loading dock area and administration offices: VALCOM or BOGEN?

Oh yes, they have a MICS 0x32 with NAM 4.1 attached, PRI

I have a clinet who has about 65 agents with their own DID numbers. They want these agents to be able to have their calls directed during a certain time period to a live group of Messge Center agents in lets say a hunt group. I need these Message Center agents to be able to see the CID info...

I found aV2003 that was in storage. It had been repaired by Valcom and never put back in service. It is in the origional Valcom box the date code is 1992. Do you know if this unit will prvide a Prealert Tone?

ok. Thank you.

So is this newer version called "Enhanced"? IS that word printed on the enclosure?

I have not worked on this system before and the customer has lost all programming passwords. Can this be done from the console itself? If so do you have the step by step procedure? Thank you