DID's to be answered by Message Center group

[desertinn]

I have a clinet who has about 65 agents with their own DID numbers. They want these agents to be able to have their calls directed during a certain time period to a live group of Messge Center agents in lets say a hunt group.

I need these Message Center agents to be able to see the CID info from the inbound caller as well as exactly who they are calling in the company.

What is the best way to do this?

 

[desertinn]

Oh yes, they have a MICS 0x32 with NAM 4.1 attached, PRI

 

[curlycord]

ACD or Call Center.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[desertinn]

They do not have any ACD software via the NAM. This would be a group of staff members that will be answering calls at T7316e sets.

They want to answer the calls with the name and depatment of the person who is being called. It might be like a Shared Tennant" set up that uses a central receptionists.

Anyway to get the display on the sets to show what DID is being called?

Maybe using CAP or KIM units would do the trick however I would rather stick with a single set.

 

[allworxguy]

You can try frowarding to a hunt group. It'll pass CLID but i don't know if it pass along the forwarding stn DN.

Marv

http://www.telemarv.ca

 

[desertinn]

what if I use a cap for kim unit with and rings and label each button?

 

[curlycord]

I think it might:

DN222 > HG02
Then press view while ringing to see CLID?

Wouldn't take long to setup a mini one and test.





=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[desertinn]

with this customer it's not so much the inbound caller id information that is important it is more of who they're calling so they can answer with the correct answering phrase for that particular person. For example thank you for calling mister smith's office or thank you for calling mister jones office, or thank you for calling the order department.

 

[allworxguy]

Try a HG and report back.

Marv

http://www.telemarv.ca

 

[norstarboy125]

Like everybody is saying use a HG and just name the HG's as u need ie. mr. smith, mr. jones etc.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[desertinn]

Ok will try