I have a clinet who has about 65 agents with their own DID numbers. They want these agents to be able to have their calls directed during a certain time period to a live group of Messge Center agents in lets say a hunt group.
I need these Message Center agents to be able to see the CID info from the inbound caller as well as exactly who they are calling in the company.
What is the best way to do this?
I need these Message Center agents to be able to see the CID info from the inbound caller as well as exactly who they are calling in the company.
What is the best way to do this?