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Hey guys, I wanted to see if anyone has any advice for troubleshooting a loss of outbound audio during some calls. Basically during calls sometimes the remote party will lose the audio stream for a few seconds. During that time we can hear them fine but they are unable to hear us at all...

Is 5.0.15 the latest version of SSA? I have this same bug which doesn't bother me however I have another bug that annoys the living heck out of me. Sometimes when viewing active calls it shows all of the calls as having the same connected caller ID.

I'm currently using X.O. SIP trunks in the Orlando, FL region. I've had pretty good experiences with the quality of service and their equipment was installed beautifully. The only issue I had with them was that the implementation team seems very new to SIP so most of the techs you speak to...

Thanks for all of your help everyone, I'm already dropping calls in a dummy mailbox but with 80 calls recorded per day it is definitely becoming "untidy" quickly. I'm looking into Chronicall now and will likely contact the sales rep listed in the post above. Stars all around!

Hey everyone, I've asked this before as an after-thought in another post but I'm not sure that anyone saw it so I wanted to re-post as a separate topic to see if anyone might have some insight into the issue. I'm looking to begin storing call recordings in a VRL (Voice Recording Library) but...

Darn, well back to the drawing board. Regarding the related question, does anyone have any experience with VRLs? Can anyone suggest one for use with call recording? Thanks, Joe

Hey guys, I wanted to see if there's a way to allow a user to check HUNT GROUP voicemails through Visual Voicemail without giving them a Message Indication Light. I can set the source number of H<hunt group name> but this causes the message light to activate for messages in this inbox. If I...

Hey guys, I'm trying to come up with a way to replicate the EC500 feature of Communication Manager. I'm trying to create a single button on a users phone that will initiate a call to a cell phone and then conference it in with the active call. This should allow the user to use the cell phone...

Andy, This is exactly what I'm looking to setup and why I'm trying to refine my call flow. I've had the announcement in place for a while now but have not been recording calls. I recently purchased additional VM Pro ports which will allow us to record calls without our VM system getting...

Ah, Thanks Andy, I was typing my response as you were addressing this. I'll make those changes and do some testing. This seems like it will work fine, it just never occurred to me to set it up this way. Thanks everyone, Joe

Well, it's kind of both. Its a general message that I'd like all callers to hear that thanks them for their patience etc and also announces the potential for call recording. I also have setup a STILL QUEUED announcement that is working perfectly. So should I be routing the call to the...

I have a hunt group that has a VM Pro start point for "Queued" that points to a generic action that plays a custom call recording announcement. This announcement works fine however once a caller selects the HG and the announcement starts playing the system immediately begins alerting the HG...

I'm going over the data now, once I have a more clear picture I'll update my findings here. Hopefully we can help each other on this one Infinity306, it seems like there are a lot of potential licensing issues however I have a feeling I'm thinking to deeply into this. I'm going to contact my...

Hey guys, I'm going to be upgrading our IP 500 system from 4.2(17) to 5.0(15) in the next couple weeks. I've done a couple upgrades withing the 4.2 family but never to a new major release. I know the licensing model has changed a bit in this release and have some concerns as to whether or not...

Just wanted to bump this one time to see if anyone has come up with any ideas? I'm still unable to get an outcall to not prompt for the user name and password. Is this even supported? Thanks, Joe

Is it possible to setup an outcall to not require the user to enter the mailbox and password upon receiving the outcall? I'm been trying to setup the phone numbers as "Trusted Numbers" but I dont think the CLID is being recognized since the system is calling out, not vice-versa. Does anyone...

I got it figured out, I saw that the calls were going from my PBX, right back into my PBX which obviously isn't right so I changed the ITSP address to that of the XO server and it started working fine. I had tried this previously but using a URI that was not even configured in the trunk so the...

Sorry Bas, I got confused while I was typing out the settings. I meant to say that "USE NETWORK TOPOLOGY" is set to none. In talking to the provider it looks like the issue MIGHT be due to the fact that the URI I'm using wasn't actually configured in the trunk. I'll have to wait until...

@Intrigrant: Ok, so I tried refining the Route to: IP: 207.155.153.33 SM: 255.255.255.255 GW: 65.44.239.9 But it made no difference. @Westi: I tried removing the ";" from my short code and noticed that the calls seem to be getting sent to the trunk before I'm finished dialing, but it's still...

Oh one more thing to add, my short code is setup as follows: 6N; Dial N"@207.155.153.33" 1 United States Just making sure you have all of the information. I'm still getting ready to make the routing changes. -Joe