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Problem was caused by restrictions on voice mail DN. Thanks for the advice. We aren't ransferring to an inactive DN but receiving incoming DDI call on inactive DN. Works based on ToD too with two CCR trees, one to redirect back out to external number, and another to go to voic mail.

Trying to setup Auto Attendant with CCR tree to transfer incoming call to inactive DN using outdial method Route / Phone number 9xxxxxxxxxxx (where all x's are mobile number). It exits the system without calling out. If we change the CCR tree to Intercom and local DN it works.

Yes, that works! Thanks! And of course the following call is restricted , which is what we want also.

When I press Feature and enter 68 nothing happens, and a few seconds later Feature Timeout appears.

How do we override restictions on an IP phone? Tried setting password against CoS and enabled feature 872 which prompts for a password but does nothing after enter 6 digit password and Enter.

Is there a way to change the line pool for a range of DNs, rather than changing the line pool of each DN individually?

This is the great thing about this forum. Everyone has different experiences and many people are willing to share which is quite remarkable. I spoke to a colleague today and they showed me how to use OTM, and we monitored the TTY to see what OTM was doing. It appears OTM is capable of setting...

That is useful to know. Print history TTY: >ld 22 PT2000 REQ prt TYPE adan hst ADAN HIST SIZE 15000 USER MTC BUG Increase size and add TRF to history TTY: >ld 17 REQ chg TYPE adan ADAN chg hst SIZE 65534 USER trf Print history TTY: >ld 22 PT2000 REQ prt TYPE adan...

Hi, Is it possible to set USER TRF on any TTY in CS1K and use OTM to collect the traffic reports? Ps Don't have a buffer box or printer for TTY port but heard TRF was required on a TTY and could just use OTM.

It is the Advatel Phone Easy IP Console. Do we always have to assign a DN to a physical set or is there a way to create a "phantom DN" from the public target lines? I could really do with a good document that explains the basics well ie lines, auto attendant, ccr trees etc... anyone know of one?

Looks like we can add control DNs so we can allow the LAN CTE client the authority to control DN 1500.

So for attendant DN I think we setup a direct dial digit 0 and at least one direct dial set 1 and use this on the active set capabilities. This way if dial 0 the phone will ring the extension of the direct dial set when dial 0. My other problem is around how to configure the DID main number to...

Hi, We have a BCM450 with PRI and LAN CTE to allow calls to go to an IP Console. How do we setup the main number of the DID range ie 1500 to go to the IP Console? Is there an attendant configuration where we can specify the attendant DN to "0"? Is it possible to setup a HOT key on the IP...

Thanks for your reply. Hadn't thought of using an RLI approach. Will let you know how our PCA testing goes also.

Hi, Is it possible to make an external call fallback to the attendant or voice mail on the CS1000 (Rls 5.5)? Currently have IP phone used as a dummy extension so we can use TOD routing. In normal hours incoming DDI call gets sent to external help desk number after only 1 ring cycle (FDN/HUNT...

Hi, There appears to be hundreds of CallPilot Event Codes which are severity Critical (somewhere in range 33600-61 399). Does anyone have a cut down list of the most generic critical alarms for monitoring the health of CallPilot? Trying to work out which critical alarm to filter on is proving...

You can download latest UNISTIM 3.4 firmware 0625C6T from the support portal: http://support.nortel.com/go/main.jsp?cscat=SOFTWARE&poid=15721&viewOptSelect=1|3

Not sure you can mix firmware for the same phone type on the same switch. If a phone registers and the firmware is different from that held on the switch it will change the firmware to match, so even if you could load a different version on those 2 phones it would change again when they register.

Communication Server 1000 Converged Office Fundamentals - Microsoft Office Communications Server 2007 Description: This document describes the elements and processes necessary to integrate Nortel Communication Server 1000 (CS 1000) with the Office Communications Server 2007 (OCS 2007) in the...

http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=14261&viewOptSelect=3|1