Trying to setup Auto Attendant with CCR tree to transfer incoming call to inactive DN using outdial method Route / Phone number 9xxxxxxxxxxx (where all x's are mobile number). It exits the system without calling out. If we change the CCR tree to Intercom and local DN it works.
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CCR Tree Route & External Problem
- Thread starter RD1234
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Problem was caused by restrictions on voice mail DN. Thanks for the advice. We aren't ransferring to an inactive DN but receiving incoming DDI call on inactive DN. Works based on ToD too with two CCR trees, one to redirect back out to external number, and another to go to voic mail.
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