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Do you have a gateway set up on the Cisco Call Manager?

Here is a good thread from this site about it. http://www.tek-tips.com/viewthread.cfm?qid=1460805&page=1

Not that I have ever heard of. I ran a a stack of 3 G700's with 3 T1's each.

Are you using Echo Cancellation on your DS1's? I found this thread yesterday that talked about how if you DO use Echo Cancellation that it will effect volume by which number you choose: http://www.tek-tips.com/viewthread.cfm?qid=1280212&page=1 If you are not using it then I have no idea sorry.

Thinking it over you could do it this way... First announcment says press one if you live in "State 1, State 2, State 3 or State 4 press1, If you live in State 5, 6, or 7 press 7." Then if they press 1, the message would be "Press 1 for state 1, press 2 for state 2" It would be a long menu...

When I look at my vectors...I see 99 possible steps. There is no way you could account for all the different possible area codes with just those amount of steps. At least that I can think of. Maybe someone else has a creative way. But limiting it to just one incoming VDN...that is the...

jraykc...do you have a specific problem that we could help you out with? Avaya is pretty simple once you know the basics, and people on here have helped me with every problem I have asked them about. Feel free to fire a question our way.

Wow...very interesting.

Ask them how many digits they are sending you. If you are expecting 4 and they are sending 7 could be a problem.

When I look at my screen for Incoming Call handling treatment I only see 540 entries. 30 Pages of 18 each. Other then that I think in theory it should work. How many overlaps do you think there will be?

That is a good start. I will see if I can find anything on that. But if someone else has insight please keep them coming.

If I have site A and site B in two different states connected via H323 VOIP trunks and the Audix VM is in site A... How can (or can't they?)site B use coverage paths to the Audix over in Site A? Right now I have it set up and it rings the hunt group for the Audix, and I have mailboxes set up...

You should post what you did. Other people could have the same issue.

The reset of the CCM service worked. Everything is back to normal.

TAC said I need to reset my CCM service. Will do tonight and if it works I will post. Thanks for the info.

I applied the Daylight savings patch last week. Now when I log onto the CM Administration, whenever I make a change and hit "reset" or "restart' the phone just sits there and does nothing. Anyone run into this?

Also try "List tru" This should give you all the trunk groups in your PBX. You can check each one (disp tru <tru#>) and see what lines are in each group.

That is info you will need from your carrier. If you only have a handfull of Trunk Groups you could just go one by one and test. "List trace tac <tac#>" and then make the call. See if it hits.

Just to add on to the cell phone conversation... We have just been told by the IRS that anyone who has a company phone will be taxed on 20% of the monthly rate if they do not have a personal cell phone. It is now considered a benefit and therefore taxable.

Well she didn't have a Send Call button on her phone. And I tried also to use the FAC. But it didn't work. I ended up just removing the station and rebuilding it. But now I know at least where to look! Thanks!