Station going to Cover 2

[matthartt]

Ok, I can't seem to figure this one out. I have an agent (8813) who sits at ext. 6813. When you call either the agent or station it goes immediately to the Coverage Path.

The person is not on a call, and is working fine.

The real odd thing is this person can receive calls fine from the ACD group. Only transfered or direct ext calls go to coverage. Any thoughts?

 

[offdahook]

I take it that you have already "status station" to verify send is not active and/or it is not call forwarded?

 

[matthartt]

Here is "sta sta" (what do you mean by send is not active?)

GENERAL STATUS
Administered Type: 6416D+ Service State: in-service/on-hook
Connected Type: 6416D+
Extension: 8613
Port: 001V408 Parameter Download: complete
Call Parked? no SAC Activated? yes
Ring Cut Off Act? no
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:


Limit Incoming Calls? no

User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room

 

[offdahook]

Yes, you have "send all calls" activated

GENERAL STATUS
Administered Type: 6416D+ Service State: in-service/on-hook
Connected Type: 6416D+
Extension: 8613
Port: 001V408 Parameter Download: complete
Call Parked? no SAC Activated? yes
Ring Cut Off Act? no
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:


Limit Incoming Calls? no

User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room

you will have to deactivate by either depressing the active SEND CALLS button on the phone or you should "display features" and deactivate by using the feature access code associated...

 

[matthartt]

Well she didn't have a Send Call button on her phone. And I tried also to use the FAC. But it didn't work.

I ended up just removing the station and rebuilding it.

But now I know at least where to look! Thanks!

 

[offdahook]

Great...

No Problem, glad I could help...

 

[mikeydidit]

Should you run into this again, heres something to make make life a little easier on you. In the "disp fea" feature access codes, their is one you can program thats called

 Remote Send All Calls Activation: xxx    Deactivation: xxx

This will let you (with console permissions on your phone) activate and deactivate SAC from your phone.


Saves from having to tear down the station or go to it to deactivate SAC.


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