Unable to recieve external calls

[avayabrain]

I have few users who are unable to recieve external calls.
When i do a list trace station, I dont see any data.

The error message we hear when we call the number from out side is " The number is disconnected or not in service".

My guess is the extension is not in the dialplan or not cutover to avaya PBX.

How do i check if this is not in Avaya PBX , When i do
status station xxxxx i see it as "in service/on hook"

How do i check if it is not in dial plan?

Do i check ARS? Pls guide how to proceed...Thanks

S8720, CM 5x

 

[offdahook]

The "error" message could potentially be coming from the LEC or similar to a problem that I recently had, your COR could be blocking external calls...

What is COR of the phones in question?
What does your COR look like, example below would block external calls


CLASS OF RESTRICTION

COR Number: 1
COR Description: No External

FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: outward
Can Be A Service Observer? n Called Party Restriction: inward
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? y Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? n PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

 

[SF0751]

Try the "list trace station" command again, trace YOUR station while making an outside call to the stations that you are having issues with.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[avayabrain]

Thnks offdahook,here is cor,

CLASS OF RESTRICTION

COR Number: 10
COR Description: Admin User FRL 6

FRL: 6 APLT? n
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? y
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? y
Group Controlled Restriction: inactive

 

[busster]

I have seen this kind of message coming on a PRI if a destination is not programmed. If would do a list trace on the trunk group in question to see what is coming in.

 

[avayabrain]

Thnks, how do check which trunk group it is on?

 

[matthartt]

That is info you will need from your carrier.

If you only have a handfull of Trunk Groups you could just go one by one and test.

"List trace tac <tac#>" and then make the call. See if it hits.

 

[offdahook]

COR looks fine...I would continue to investigate the PRI...

Good Luck and let us know what you find out