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  1. europe

    LAI Routing

    If you want to measure seperate what was interfloen yoy should use different VDN's. LAI is old school though, there are more intelligent ways of doing that depending on what CC package you have Reporting wisethere are some options too Please let me know if the information that was provided is...
  2. europe

    Avaya CMS Removable Storage Formatting Issues

    I know but the right SIMT CMS doc will give you the right procedure. If that one fails we will hav a look from there Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  3. europe

    help understanding the results given by the List trace ewt command

    And thelast 10 calls answered in the skill have a weight of 90% in the proprietary algorithm Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  4. europe

    Agent id CLID issue for external calls

    or try both agent and station agent is on send CLI to N or R Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  5. europe

    Call Center Vectoring

    sounds like a challenge, what release are you on? Find me on linked in and send me an inmail... Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  6. europe

    Avaya CMS Report Extension In calls and Agent let roll to Voicemail

    you would see flow out calls on the DAC Skill Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  7. europe

    Avaya CMS Removable Storage Formatting Issues

    Let me know if this helped... there are other work arounds (sftp od scp) but we need email contact for that Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  8. europe

    Avaya CMS Removable Storage Formatting Issues

    I have had issues with this now and then as well. What ypou should do is determine the CMS release you have. Get the right Software Installation, Maintenance and Troubleshooting manual from the support web site. BEWARE... there are major changes between CMS R16, 16.2, 16.3 and 16.4 Follow the...
  9. europe

    Avaya 6400 Digital Phones and CM

    yep.... will work Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  10. europe

    Avaya Sevice Observing

    You can service observer VDN's as well. So the coiche for the customer goes to two different VDN's. One will be used for service observe, the other one you do not use.... Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  11. europe

    CMS data vs ECHI data

    depends.... cms writes teh calls at the end of the call.| So check segstart time and the total duration. if teh call ended after a new interval has started, the call wil be counted in that interval by CMS Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  12. europe

    AVAYA CMS R15

    when did you last reboot? A CMS should be rebooted every 3 months Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  13. europe

    redundancy test

    Hi All, Every now and then I runnin to customers that would like to test the redundancy options of their ESS or LSP, and even S8700 Server Pairs. And lets nnot forget the High Available systems. Now I trust these systems, but these customers invent the most strage test plans. Does anybody out...
  14. europe

    WAV Converter for "ANN" board VAL (TN2501AP)?

    Goldwave Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  15. europe

    CM Special Application Features

    no... can only happen if you mix different sa's on one system... just go ahead... is just like going along with terms of use .... avaya just covering their on ass Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  16. europe

    TOD based change to station profile. Can it be done?

    set up different trunks with different CLI's and have a rout pattern change based on times... like you would do lcr in the old days Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  17. europe

    is the pabx dead

    Well hosted telephone.... the good thing is you believe in what you do..... Now hosted and the good old PABX, or a new on site VOIP system can co-exist. In the end ith will be the customer that will decide what best suits his needs. Like cloud computing it is a matter of trust, some cases...
  18. europe

    Avaya Definity G3r CDR to PC's COM2 port - PC software that will split logs?

    http://www.billproduction.com/ Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  19. europe

    Avaya S8300 coming off an Ericsson system for dial tone

    All ya can do is get an ISDN testset on site Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe
  20. europe

    anyone uses ipsoftphone with video

    share you setup please, and any other input welcome. Right now I have 2 softphones working, and on both the local user sees him/her self, can not get video across in a call Please let me know if the information that was provided is helpfull. Edwin Plat A.K.A. Europe

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