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^yes, exactly this. I've had quite a few customers have to use third party apps to even play messages.

No, and I wish there was a way to use a more widely used audio format.

your sip trunk issue has nothing to do with that TFTP message (which means no tftp phone upgrade is in progress). -Austin I used to be an ACE. Now I'm just an Arse.

the sshd_config is one of the first things I checked, and permitrootlogin is already yes. -Austin I used to be an ACE. Now I'm just an Arse.

That doesn't make sense though - every single one I've deployed recently has had SSH access enabled by default. Plus, it worked when it was deployed, and then suddenly it did not. I use SSH to migrate files from one server to another, quite handy. -Austin I used to be an ACE. Now I'm just an...

^not receiving enough information to troubleshoot a problem seems like a common theme in this line of work. -Austin I used to be an ACE. Now I'm just an Arse.

Try changing your call routing method to Request URI (in SIP Advanced). -Austin I used to be an ACE. Now I'm just an Arse.

Extremely annoying issue I've seen on several systems. I have an 11.1.2.4 application server running in hyper-v. I can go to the console of the hyper-v and login with Administrator and even get to root just fine. I can exec /opt/Avaya/clish - which is the cli you get when you first SSH into the...

DON'T USE WEBMANAGER -Austin I used to be an ACE. Now I'm just an Arse.

FYI, you can still do ADI key recovery through Avaya One Source. I do it all the time. I checked this key and it has indeed been converted to PLDS already. Check the SD card and look for a PLDSkeys.xml file. The IPO should pull this if it's there, automatically, but sometimes it does not. If...

If everything is correct on the IPO, then it usually comes down to the firewall. Have them make sure any SIP/VoIP ALG/helpers are disabled. -Austin I used to be an ACE. Now I'm just an Arse.

That is not what this board is for. You need to seek out an authorized business partner for support. -Austin I used to be an ACE. Now I'm just an Arse.

Are you trying to get a remote worker working? Do you have a remote worker license and have the correct options enabled? It's not just as simple as port forwarding. -Austin I used to be an ACE. Now I'm just an Arse.

Yeah, I can't tell you how many times I've solved a "no problem with our equipment, it must be you" issue by rebooting the providers router/gateway/boxthingy. Though, you did not specify, are you using IP Phones? -Austin I used to be an ACE. Now I'm just an Arse.

Check your greeting settings, make sure it's set for all calls. -Austin I used to be an ACE. Now I'm just an Arse.

You have a default route to 192.168.1.1 right? -Austin I used to be an ACE. Now I'm just an Arse.

If it's properly synced with the IPO, it'll use the IPO Administrator, otherwise it'll use the Administrator that is configured for the application server. They are often not the same password. -Austin I used to be an ACE. Now I'm just an Arse.

Yeah, completely insane. I'm glad I'm not the only one going crazy with it! -Austin I used to be an ACE. Now I'm just an Arse.

FYI, if you have "Block Forward" enabled on a user, it will break Avaya Workplace registration for that user. This is on 11.1.2.4 Anyone else run into this? -Austin I used to be an ACE. Now I'm just an Arse.

Well that's really more of a question to the business. What do the 2 extra call paths in terms of revenue and customer satisfaction cost? -Austin I used to be an ACE. Now I'm just an Arse.