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Thanks Cruzades, excellent and simple solution to just use excel. why didn't I think of that:) Have a pink, well deserved....

haven't tried this mike, but use wavepad from nch.com.au to try and play them.

Hey Westi, No, the FROM is normally your providers IP/name INVITE sip:1901@sip_provider SIP/2.0 Via: SIP/2.0/UDP 192.168.104.151:5060;rport;branch=z9hG4bK9a281bce554b6722613f35603451182f From: "sip_account_name"...

Hi All CCR8.1 latest with custom report builder, not sure if this is possible but you know the way CCR shows lost calls per queue, etc, even though you set the threshold as X seconds, it still shows the lost calls, as the calculation into the Grade of Service is only affected by this. So my...

Hi Andy I didn't know that either. I always put in both like Westi. interesting... if you just enter the name does it not use invite x@name rather than resolved invite x@resolved_IP? If that's the case MikeSide will just have to change his short code from N@IP to N@iristel.net. But the...

I blame the drink ", lol Andy, I get plenty of them:)

unless he changed them Andy, most of the extensions are the same!

hey tlpeter, I replied late last night, for some reason I thought the reply re 2012 server was from someone else! even though first post mentions 2008! dooh!

try reinstalling crystal reports

both systems have conflicting extension numbers. they need to be unique.

was hoping could just buy the database part as they came from v5, just won't tell them ccr is included, not going that road again.. cheers aacon

hey guys, i have a customer with a ip500v2 licensed with WAVE User and CTI Link pro. they came from a v5 system to now 8.1. what do I need to license to get vmpro database integration working? do I need to get Advanced Edition? cheers, Dave

ok, I've fixed the login issue, checked the traces in sql and found a different login user so just created that and matched the permissions of the sa user, not sure if a 2nd sa is needed or security issue arises so may lock it back to AvayaSBCCRT user level, but hey it's working. keep in mind...

if you don't use a SBC like intigrant says you can impose strict rules on the sip provider, ip office and customer firewall. basically restrict all traffic to the static ips for signalling. port 5060 is probed across ip ranges by sending sip packets and checking responses. responses are a...

Hi All, saturday afternoon and working on this since yesterday. getting stuck and running out of ideas so help really appreciated. I have a CCR IPO v2 with 50 agents on ccr v7.0.22. I started off with 2003Server, 4gb ram and 2008 SQLExpress R2, yes I know. We didn't expect this increase in...

In your first trace the ipo sends the invite but sends a bye message instantly after. See the timer on the left. In the working sip the ipo waits for the 183 session progress message for a few seconds. Something wrong here and quite possibly hardware as mentioned. Check your config on...

nice one guys. haven't used it in a while, yes, you would assume it would be on the user cd, not hidden on admin! or at least mention it in the docs... do you have any experience of it working on teminal services, citrix type enviro? no ref to supported or not either. user has local camera...

hi guys anyone have a link to video softphone, can't find it anymore on the support site. cheers,

will do thanks Sean, I'll be sure to star kyle, yet again, for that one.

agreed andy, i'm thinking of using an outside smtp as I did before and didn't get an issue. the only problem is sending out mail which has to come back in seems pointless