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Ok, this is where I don't have the knowledge to program the forwarding to vm. I checked your user guides but they're exactly that, for the users. I need to be able to reconfigure this attendant's set so external callers get her vm. When calling her DID. After I've logged into the system and...

I had thought so. Though I have no idea how it was removed. Can I situate this remotely via Norstar Remote Admin Tools?

reports since they moved 2 years ago if someone dials her direct dialed number. Her voice mail does not kick in. If you call the office number then the extension it is accessible. Any help is greatly appreciated. Thank you

Thank you for your assistance. It's greatly appreciated.

Hi Curlycord, thank you for your reply and assistance. Maintenance>System Version>SPMK F05 NAT Thank you

Hi curlycord, thank you for replying. How can I determine the version based on remote connectivity? I can say with certainty, all of our MICS systems in the field have been in place well over 10 years each.

It's been requested I change the current configuration which does not allow outbound forwarding of office lines to cell phone/ home phone etc.... The facility in question is in another state, which I remotely connect to their system with Norstar ICS Programming tools via modem. Can I make this...

@ironhorse17, thank you for the reply. I will do this and report back. Thank you very much.

Hi, I'm sorry, I don't know how to specify in the subject in minimal words. Basically we have an office which originally had 4 analog lines provisioned for 6 attendants on the MICS. The office has downsized to only one attendant and we removed 2 of the lines since they were no longer...

Excellent. Thanks guys!

I have an attendant set which the voicemail button no longer works. She said she didn't do anything, (of course). She just came in yesterday and she can no longer retrieve messages on her phone. I've never had a problem like this before. Can the phone buttons be reprogrammed remotely with...

Ok, got it. Great site you have there, exsmogger! A very gracious thank you.

Sorry about that, maybe a mod can edit the pw. I did go to the "Startalk" white paper. It shows programming for the AA, but I don't see anything about specifying a line for zero to be directed to from AA. Thank you

Thanks for reply exsmogger. There's 8 sets in the office. All the calls into the facility go through the mainline. Which is directed to the automated attendant. They want the AA to zero out on one of the attendant sets, if the caller wants to get a human. I tried F982 but the password seems...

Hello, I was asked to direct the zero out option on the AA to a specific attendant line within the office. Once I enter Feature 983 and select AA, where can I change which attendant line zero can be directed to? Or, am I even in the right place to do this? Thank you, I appreciate the help.

@curlycord, Can this be done per attendant? Or is this an across the board solution which the same number would be automatically forwarded on everybody's phone? We have only two attendants who wish to forward to an external number when they are not in the office out on sales calls. Thank you

Working :) Thanks, @silver987

Hi @silver987, thank you for responding Hmm, so whatever it is changed to will reflect to the time it takes before ring through initiates going out? That would be a problem for them, I know it. Any way to verify before making changes? Thank you

Hello, I've been tasked to extend the length of time attendants have to dial when the phone is off-hook. Engineers are complaining they sometimes have to refer to a number which is in their rolodex, if they forget it. I know it's picky, but I have to do what they ask. I'm utilizing Norstar...

Ok, discussed with Engineering. Going the XP Mode route. Thanks all.