FNA/FNB only works when caller is forwarded from mainline AA

[cdiross]

reports since they moved 2 years ago if someone dials her direct dialed number. Her voice mail does not kick in. If you call the office number then the extension it is accessible.

Any help is greatly appreciated.

Thank you

 

[allworxguy]

FNA/FB is NOT set on the phone. It works from Auto-attendant because it is returning via transfer recall not FNA/FB.

Marv

http://www.telemarv.ca

 

[cdiross]

I had thought so. Though I have no idea how it was removed. Can I situate this remotely via Norstar Remote Admin Tools?

 

[allworxguy]

This programming can be done remotely.

Marv

http://www.telemarv.ca

 

[cdiross]

Ok, this is where I don't have the knowledge to program the forwarding to vm. I checked your user guides but they're exactly that, for the users. I need to be able to reconfigure this attendant's set so external callers get her vm. When calling her DID.

After I've logged into the system and browse to here extension I'm not sure what to set.

Any help is greatly appreciated.

Thank you

 

[norstarboy125]

Change forward no answer to the voicemail dn. You can find out what the dn is by pressing feature 985.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer