How to assign line dialtone ? Message describes

[cdiross]

Hi,

I'm sorry, I don't know how to specify in the subject in minimal words.

Basically we have an office which originally had 4 analog lines provisioned for 6 attendants on the MICS. The office has downsized to only one attendant and we removed 2 of the lines since they were no longer necessary.

The problem now is. When the admin picks up to dial out, her set automatically picks up on line 4 which is now dead.

How can I fix this dialing in on the RAD to assign line one as the line which automatically picks up when the switchook is released.

Thank you, I appreciate any response.

 

[ironhorse17]

Configuration, extension programming set prime line, none, intercom, line x, pool.

 

[cdiross]

@ironhorse17, thank you for the reply. I will do this and report back.

Thank you very much.

 

[hawks]

Odds are she is set to pick up Pool A when she goes off hook. If that is the case then remove line 4 and any other line not working from Pool A.