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We had a similar problem. It turned out that we needed a PEP/patch on the PBX.

It could be the CP port that is attempting to dial out has either a restricted COS or a TARG on it, preventing the port from dialing out. You may want to check the ports.

We found an engineer that knew the answer - in case you ever run into this. Here's the solution: There needs to be Voice Gateway Media Card (VGMC) in the same Network Group that the PRI call is going out on. All monitoring is done with a DSP from the same Network Group. Fixed the problem for us.

We purchased the Fixed Mobile licenses and upgraded to 5.5 to configure fixed mobility. The 3904 and BB have the same DID number and both will ring when the DID is dialed. The handoff key between the 2 works. The problem is that when a call is handed off to the BB, the features like transfer...

Does your LDN ring to a console? If you want it to terminate directly on voice mail, you need to take it off the console and out of the CDB.

Turn on the AENI - YES in your ACD block. Automatically enable interflow. That may work.

I thought the OVDN needed to be an ACD DN. Possibly you could create an ACD-DN and make the NCFW the MCR.

When the CP client opens on your desktop, you can enter a different mailbox number, other than your own. As long as you know the password, you can get in. It works fine, your CP inbox displays the messages in the other mailbox.

You can create an "emergency" agent - when that agent logs in, the script can be written to route calls to a recording. We are using this for meetings - when all agents are going to attend.

You can attach no response to any block you want to. You can even import another application and attach it to that. Just make sure you aren't creating a loop - you will get an error - and Nortel will tell you that you may be causing serious problems with CP if you do.

3904's work fine. I have one on my desk. Key 0 is an ACD DN and my phone is acquired by Symposium.

You might want to change go in to the block you are pointing the no response to and change the greeting that is played. If it's a transfer block, you can select "none" in the "prompt to play before transferring". We have actually create a "silent" prompt that we reference in some of our...

With MQA, an agent can log into a max of 5 ACD DN's; the log in string is: Agent ID#ACD DN 1#ACD DN 2# ACD DN 3#ACD DN 4#ACD DN 5## The string does not have to be re-entered from previous log in. An agent can also specify supervisor ID's, if needed.

We are using Call Pilot 4.0 and need to restrict callers from dialing 0+9 + number out of a mailbox. We restricted 9 in the "on switch" RPL in Security Administration. When we did that, mailboxes that had remote notification enabled with numbers requiring 9 wouldn't work. Any ideas on how to...

I spent a few hours last week trying to track down the problem. I finally found the "missing" calls in the 'Application Call Treatment' report pegged in the Default column which means they are routing to the Default skillset. I am still trying to figure out why it's happening.. but did find the...

In the CP mailbox class of service, uncheck the box "retain copy of sent message".

A few years ago, I ran in to a similar problem on an 81 running release 25.40. We upgraded to an FNF multi group with a FIJI board and found that our dual port PRI cards had to be downgraded vintage G to make the problem go away. We replaced just about every piece of hardware and had Nortel...

We installed CP 2.0 approx. 3 years ago.. For the 1st year and 1/2 - we had hundreds of 55741 errors daily. Nortel recommended rebuilding applications from scratch ( about 350 of them ), making a change to each application and then resaving it....It turned out that we never could make a 1 to 1...

Be sure to define the number of intercom groups that you want to use in the CDB (LD 15). DGRP is the prompt - the default number of groups is 0.

If memory serves, I think I was told at one time that Mer Mail picks that up from the route class (RCLS) defined in the route data block; either internal or external.