Set agents to Make Busy en masse

[dennislyon]

I have a call center manager who would like to be able to set all agents to Make Busy at one time, for example during a company fire drill. Any suggestions on how to accomplish this proverbial "magic button" scenario.

Thanks in advance.

 

[doe13]

You can create an "emergency" agent - when that agent logs in, the script can be written to route calls to a recording. We are using this for meetings - when all agents are going to attend.

 

[KillianK]

As doe13 says is correct, i used this in the past and it works fine...

Cheers,

Killian

Nortel

 

[dennislyon]

Thanks much, this does work for us.