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Check if the below doc is helpful ... For 11, 11.1 you can check for any eptxx.log and see if its crashing on the asrbackup.dll and if it is rename the same. http://supportconnect.ca.com/sc/kb/faqdetail.jsp?searchID=FAQ294746&docid=294746&bypass=yes&fromscreen=kbresults

Default on your job is Good ! Dont modify that however make your modifications in the Alert Manager ! Under quick start you have the alert manager - > Under Configuration expand Default and configure the type of alert that you choose to use. Sent a test message and make sure your setup works...

So if you use a ca.olf then its most likly the license folder being corrupt 1)Search for a folder called ca_lic 2)Rename the folder to ca_lic_old 3)From the sp2 download -- Browse to INTELNT\LICENSE you will find an executable called baseinst.exe run the same 4) This will create a new ca_lic...

Couple of things you can check, 1) Check if the port 6074 is listening on the exchange server by running the below command from the cmd prompt Telnet servername\ipaddress 6074 2) You could also run netstat -na and see if the port 6074 is listening 3) CHeck if you have a firewall or...

You can relicense the product, but before you do that you need to remove the existing license information in the registry. Rename the below folders 315C (Brighstor Arcserve for windows) 315v (Client agent for windows) 315Z (Open file agent for windows) found in the below location in the...

Check that the Brightstor Arcserve backup System account (You can check what your current account is by opening server admin under Quick start -- Admin -- Bab System Account)has the proper privilages. You can use the below doccument as a guideline...

if you are using Mccafee check if port 25 is blocked

To make sure you are looking at the right session brick level\Database level you can hightlight the session and on the right hand side the properties of the session would give you more information. You could also refer to the below doc and rerun the merge...

You need one DR option license

Can you please give more details on your setup

Thats because the database does not have the session information on the tape To view the sessions on the tape you need to run a merge on the tape. Merge option would be under the Utilities tab on the manager.

You can look at the admin guide on the cd found in the DOC folder when you browse it.

Is this on the manager ? Or are you checking the executable calicnsc.exe in the ca_lic folder? Also when you look at your licensing certificate whats is the key for, SBS standard edition or premium edition?

There should be a folder call 31SB as well can you delete that as well.

You need to clear the registry of the licensing information and relicense the product Goto the registry the following path HKLM\Software\Computer Associates\License\Products\ You should find folders 31BA, 31EX and 31SQ... Export all the three folders and then delete them Now just relicense...

Go to the Brightstor Arcserve Backup folder 1) Delete the files from the temp folder 2) Stop the Ca services (Run cstop.bat from the BAB folder) 3) Delete the files under the DATABASE folder that start with the letter 'r'. 4) Start the Ca services (Run cstart.bat from the BAB folder)

You could refer to the doc as an alternative http://supportconnect.ca.com/sc/kb/faqdetail.jsp?searchID=FAQ307836&docid=307836&bypass=yes&fromscreen=kbresults http://supportconnect.ca.com/sc/kb/faqdetail.jsp?searchID=FAQ340518&docid=340518&bypass=yes&fromscreen=kbresults

You would have to uninstall and reinstall the software in a different drive However you could take a copy of the DATABASE folder and the *.QSD folder under x:\Program files\CA\Brightstor Arcserve Backup before doing an uninstall. Then do the following 1) Uninstall and reinstall the product on...

You could try this Exchange System Manager: Goto Recipients->Offline Address Lists->Default Offline Address list, right click and select rebuild.

Hi, Check if the mailbox is hidden or disabled.