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e1303 error when starting a job

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fel10

IS-IT--Management
Mar 31, 2006
3
US
I have a new install of Arcserve 11.5 on a win 2k3 server. I submitted a job and when it attempted to run it would just hang in <run now>. The activity log gives following error

e1303 "Unable to get Job Information" (QUEUEID=1, JOBID=1, EC=12)

I looked up the EC and it is for an open failure. CA's site has no info on this e1303. Any info would be greatly appreciated.
 
Thanks to all for the help. I applied SP2 and checked the permissions, At the time of install the backup account permissions and user rights had been removed. I reapplied them and it worked.
 
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