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Thank you for the info. That sounds like a good solution. I will try to set it up. I can have the AA message changed to include (for the answering service dial xxxx)and forward that station. Thanks again.

I forgot to mention It's a Magix. I think version 4

My customer wants to remote call forward her extension to an answering service. The main telephone number comes in on a Pri and is routed to her extension. They have night service set up to go to an Audix auto attendant from which the calling party can dial extensions. If she remote call...

Ok guys it's solved. Tommy yours was the closest. Your comments prompted a stare and compare and I found the problem in the Night service area. And I was always working after hours. The switch was set up for no out calls except those on the excluded list which had all the stations on the...

That was just for a test to see if I could get to the trunks. It didn't work either. When I dialed 70 I got DT, but couldn't complete either. Probaly because 70 is pri and can't be accessed directly. An out code bypasses the D-channel signalling? Keep in mind existing stations work fine. Thanks...

Thanks for the input. This is a toughie. It just added 4 more ports at the end. I forget the 8xx numbers. The pri seems to be working as normal for stations on the other station cards in cabinet 1 (with my new card in 7). Those are a 412 in slot 2 and an 024 in slot 3. I'm wondering about a back...

I recently installed a 412 card in slot 7. After the initial power up all of the stations on the new card can call station to station, but when I dial 9 the call is denied. I get DT on 9 but when the first digit is disled is when the call is waved off. The existing stations work well and are...

Roger that. My outbound didn't work because I had the route (RDB) set for incoming only. When I changed it to IAO it worked fine. Thank you ever so much for the help. I'm good to go. You're cool.

It worked. TAnselm, Thanks, the private line is just what I was looking for. The outside line when dialed now rings on key 14 on a 2616. And for worldwidedialtone the forward diconnects work fine with the default settings. I did use route 30. Now can I MAP that key back to that trunk so I...

Thanks for the info. That'll get me going

Option 11c I've got a new line (loop start trunk) from the phone company and want to put it on a key on an existing 2616. I've installed a new universal trunk card and have built 8 cot trunks. From there I'm lost. Anyone have a how for this?

Thanks Jimbo. After I posted it I thought "This is an upgrade". And I just had to find a card with the right version instead of changing it. It's fixed, and thanks for your input.

After replacing a tn798 the resident memory is g3v7,xxxx and my old card and flash card are g3v8xxxx. how can I get my old info into resident memory on the new card? I'm on a Prologix. The only login that works is not my old one and my old translations are not there. I did a reset sys 4 after...

Found it. The guy that wrote the customized reports Removed the the customization on the reports and added back his special fields to the basic 9.0 report templates and all works well (I can now print the modified reports. Another issue I've had with the update is on the first login for the...

After updating I can't print a sales report. The error is bad calculation of the sitemnumber. I have updated dictionary from the 8.0 and see many errors concerning unidentified places. All of the modified reports are failing. Anyone else have this? When intalling features I selected only...

Thanks folks. That's more info than my VAR has supplied me with. I've had to figure out most of this entire system myself. "The old cut and run routine." Thanks again. If anyone else wants to add anything I'm sure I will learn from any info shared. Thanks mods for the FAQ 's and the site info.

This will be my first update. We've had GP 8.0 for a year now and the boss wants the upgrade completed. At ver 8 what we are doing works well. GP is on a terminal server and the data base on an SQL and there are 10 licenced clients running XP sp2. Both are new servers and have plenty of HD space...

Good Morning and Thank you for the replies. Merlin Man, I'm slow but I do catch on eventually. Your reply indicating that disallow only applies to outbound outside calls has made it thru my extremely focused interpretation of my documentation. I locked on to the prefix codes as extensions...

The boss doesn't want extension 19 to recieve calls from the outside, but still wants the extension to function normally when dialed inside. The call flow is all outside calls are answered by the AA. Callers then enter the extension number they want to go to. I know selector codes but don't want...

I'm trying to keep my AA VM extensions from dialing 0, and other 2 digitit extensions (19 for example). My documentation sez that list 7 has extensions listed in them for this purpose. Or I can build other lists and give that list to other extensions. I checked my Disallow 7 and 0 and 0 is...