Remote call forward main extension

[relo101]

My customer wants to remote call forward her extension to an answering service. The main telephone number comes in on a Pri and is routed to her extension. They have night service set up to go to an Audix auto attendant from which the calling party can dial extensions.
If she remote call forward off prem I'm afraid things will get confused. She wants to be able to control when it goes and when it doesn't (she has an NS button).
Ant suggestions would be appreciated.

 

[relo101]

I forgot to mention It's a Magix. I think version 4

 

[kmefford]

It really depends on what you are looking for. I would say the best scenario would be this...
Leave operator phone as is, setup night menu in AutoAttendand for 0/timeout to go to a "phantom" entension that is remote call forwarded to the night service.

That way callers can still get to specific extensions but if they don't know where they want to go, they can get a live human at the answering service. This scenario would allow the operator to only need one button to send calls to the answering service/auto attendant.

 

[relo101]

Thank you for the info.
That sounds like a good solution. I will try to set it up. I can have the AA message changed to include (for the answering service dial xxxx)and forward that station.
Thanks again.