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Hi Try using the Microsft drivers for the TL such that medium changer shows as unknown medium changer in device manager and the tape drive shows as LTO driver. thanks Sandy

Hi Can you see if the open file agent is installed .. Looks like hardware related messages for the E3719 issues....Please let me know if you still face the problem thanks Sandy

Hi Looks like your running a very old version of ARCserve . I would suggest you to upgrade to a newer version www.arcserve.com cheers Sandy

Hi How about trying ARCserve to backup the solution whihc will give agentless backup of VMware and online backup of Oracle agents .... try www.arcserve.com cheers Sandy

Hi... Try to use the MS driver for your LTO in the device manager... let me know whats the error message This link could be of help http://www.arcserve-knowledgebase.com/index.php?View=entry&EntryID=4298 cheers Sandy

Hi How is the library being conencted ? Thro SCSI , HBA ? Do you see this from the device manager ( windows ) Try to disable the tape drive , library from the windows device manager . apply the cummulative fix for r12...

check this link http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC342813&docid=342813&bypass=yes&fromscreen=kbresults Sandy

can u verify if the firmware for the changer and the drive is the latest ? Update the scsi card drivers cheers Sandy

Hi , Please run the followign tests : 1) test backups trying different values for the Job Engine buffers.Try to Increase the buffer size in the server admin to 512 and see how it goes . 2) ARCserve Copy job of same data from target to local system 3) Copy via NT OS of same data. This will...

Check for the latest firmware for the drive and for the latest drivers for the SCSI Just in case can you enable the drive in the windows device manager and see how it works -Sandy

Yes , apply the cummulative fix as it contains latest modules of tape engine , Also check for the firmware for the drive and changer cheers Sandy

Apply the following patch : https://support.ca.com/irj/portal/anonymous/SolutionResults?aparNo=QO95275&actionID=4 reboot the server and check Sandy

Do a Merge ( quick Start >> utlities >> merge ) ...that will fix the case , If not try the following go to registry HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ Base \ Task \ Merge Key Name: DonotUseCatalogMerge Data Type: REG_DWORD Data...

would suggest , CA XOSOFT Cheers Sandy

Hi Computer Management -> Removable Storage and check under the Work Queue for any errors and delete if any failed jobs . Try starting the removable storage service too and check it cheers Sandy

Hi Try using CA Arcserve version 12 cheers Sandy

Hi I think there is an installation problem in that server . It should have authsetup under the folder C:\Program Files\CA\ARCserve Backup cheers Sandy

try this command : C:\Program Files\CA\ARCserve Backup>authsetup -p "" - Sandy

Hi , Also just wanted to know , when this crashed happen before you selected that option , do you get any error messages in the Event logs with event 17052 , or in the sqlserver logs with messages like LOCK resource ... cheers , Sandy

Hi Seems your backing up the sharepoint data as a flat file ...Install the sharepoint agent and backup the database using that ....check the sharepoint guide for that cheers Sandy