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File is greyed out and cannot be selected for a restore

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BETuser

Technical User
Oct 11, 2006
42
US
Any suggestions as to why a file I need to restore is greyed out and cannot be selected for a restore? We are running 11.5 SP3. It is an .xls file.
 
Do a Merge ( quick Start >> utlities >> merge ) ...that will fix the case , If not try the following
go to registry

HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ BrightStor ARCserve Backup \ Base \ Task \ Merge
Key Name: DonotUseCatalogMerge
Data Type: REG_DWORD
Data: 1

Do the merge and then restore

cheers

Sandy
 
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