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Thanks for the reply, I did not change the baud to 1200, I was watching the tape drive for activiy, but didn't see any. I did try the level 2 pswd, but to no avail. There is no SEER printer on site, unfortunately. I am going to take another SCSI cable, tape drive if I can find one in the...

Hello, I am having an issue here...I am currently working on an Option 11C R23 with Card Option Mail R11. This switch was apparently here already when the new tenants moved in. I was lucky enough to find the PBX password (not Lvl 2 however) written under the kb. I cannot however find the...

Thanks for the quick response. I tried that, but this software won't let me create multiple target line appearances.

A little late in this response, but I was browsing threads. Could you have the user log into NetSet with administrator rights, go to button mapping on telephone, changes desired autodial/speed dial key to another feature, say Release. Save that change, then have her go back and change button to...

Hello all, I have a customer with an MICS 3.0 *shudders*. Here is the situation: I have an extension 232, the bossman. Three other phones, 221, 225 and 247 all have Answer DN keys of 232 on them. Now, a call will come into the Target Line 169, DID for extension 232, and extension 221...

Hello, I have a customer with an Enhanced BLF module hooked to a 2250 console. I have this configured as Enhanced. The receptionist can press a loop key, dial 4, for the 400 - 499 extensions, and the BLF displays them. The problem I am having is when someone goes off-hook on...

Thanks for the replies, General Delivery is turned on. We did assign mailbox 120 to the main telephone, as a temporary fix. We have re-installed Voicemail, and the problem was fixed for a few months, but is now a problem again. I think the fix with the other mailbox will hold them...

Hello all, One of our customers has an issue with a BCM. BCM 400 3.6 Build: 2.2c When attempting to access the General Delivery mailbox for message retrieval, upon logging in, we receive the message: "Cannot Continue" "Exit" I have reset the password on this mailbox, and change it, but...

*UPDATE* Well... After extensive troubleshooting, this problem still persists. We have double-checked dip switch settings on System Monitors, checked dip switch settings on the Fiber Remotes, swapped of Fiber Remotes on local and remote sites. Our next course of action is to attempt to replace...

*UPDATE* Had the end user try the ACOD for the route. Since there is only one route on this PBX, there are no others to try. Yielded the same results, no go.

Hello all, I have been having problems with a customer unable to call forward their set to a Long Distance phone number. This site uses Account Codes set up via circuit provider. The customer claims this is not working, upon using a * or # sign after number, then account code...

*UPDATE* Figured I'd update the resolution, since a lot of people browse these forums for answers. The problem ended up being the 1FB phone line that was used for the FastRAD. This was setup in the same pool as the Point to Point channels. Obviously, when I Remote Set, and tested, this 1FB...

Hello all, I have a customer with an Option 81, here is the rundown of equipment. Bldg A Core 0 and Core 1 IPE 20 0 and 20 1 Fiber Remote Multi-IPE unit Bldg B IPE 4 0 and 4 1 Fiber Remote Multi-IPE unit My question is concerning the System Monitor cabling. We are...

Thanks for the reply. I will give this a shot next time I am up there.

I have a customer whom has a BCM 400, but there wasn't a modem installed on it. We installed an NTAB9968 FRU Embedded Modem into the unit. The BCM Unified Manager does not list it when trying to configure it, and it will not answer a call to it. I was wondering if there was anything special...

*UPDATE* I would first like to thank everyone for their help on this situation, especially johnpoole, who nailed the problem. We ended up replacing the CNI card 1 13 1, the same one that was showing disabled after the first rinse cycle. We had an issue restoring the Redundancy, but a sysload...

johnpoole, That makes sense now, let me see if I got this right: If I stat cni in LD:135... cni 1 12 0: remote = group 3 ENBL cni 1 12 1: remote = group 0 ENBL cni 1 13 0: remote = group 1 ENBL cni 1 13 1: remote = group 2 ENBL cni 0 12 0: remote = group 3 ENBL cni 0 12 1: remote = group 0...

*UPDATE* After extensive calls with Tier 2 support, this is what we accomplished: Replaced Superloop Network Card for SL 84, did not fix. Replaced Controller Card for shelf 84-0, did not fix. Now we are about to attempt to replace a 3PE card, really not looking forward to that after reading...

*UPDATE* Apparently the phones that can't dial LD can't dial local either. We did some testing on telephones on site and this is what we determined. I built a 3904 set on TN: 60-1-2-15 Test called local and long distance, no problem. Moved above 3904 to TN: 68-0-2-4 Test called local/LD, NO GO...

Hello all, I have a customer out in New Orleans whose Option 81C took a bath a while back. The onsite was able to replace rectifiers to get the switch back in an 'operable' state. The one issue we are running into is that certain phones cannot dial long distance. I checked the RLI on...