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Group Hello, I have a customer with a BCM 3.7 machine, all appropriate licensing - recently replaced the hard drive and after loading all the patches, RCC gets Network Error. ccrstest does not work. This reporting machine was working find until the system crashed. I have uninstalled and...

My company is currently running on a PIX 501, which was fine but now they want to implement VLAN's which the 501 doesn't handle. I have the router up and running with initial config, but am having problems with the VLAN. Background - I have a layer 3 switch with my trunk ports built, and can...

sh run : Saved : PIX Version 6.3(5) interface ethernet0 auto interface ethernet1 100full interface ethernet1 vlan1 physical interface ehternet1 vlan2 logical interface ethernet1 vlan3 logical interface ethernet2 auto shutdown nameif ethernet0 outside security0 nameif ethernet1 inside security100...

My company is currently running on a PIX 501, which was fine but now my company wants to implement VLAN's which the 501 doesn't handle. I have the router up and running with initial config, but am having problems with the VLAN. Background - I have a layer 3 switch with my trunk ports built...

SF AMI - that is what the dialer required.

Thank you for your responses, but: The patches are up to date. The T1 was changed to Master since essentially the dialer is the other end of the point to point. The T1 was initially secondary clock source and the new PRI was timing master - same problem, so I changed the T1 to timing master...

I have a customer with a BCM 3.7 using a T1 interface to a predictive dialer. System has (2) PRI's for inbound and outbound. The clock on the circuits are setup up as follows: (2) PRI's are primary and seconday (1) T1 - Master. User's have no issues dialing out on the PRI's. I have setup a...

I have a customer site that does the same thing - found that when I remove the port of 80 in contact center connection, I am able to connect and the information downloads. I don't know why, but it works.

IF you do not have anything in buses 6 & 5 then those should be your PRI's, if you do, then: Make your primary PRI as bus 4 Your secondary PRI as bus 3 With the BCM stations start at bus 2 and go up, trunks bus 7 and go down.

Is the card showing enabled in the BCM? What kind of lights do you have on the T1 card on the BCM?

No offense to bigcat919 - but I would not change the DID to private. I took over a customer where a tech did that on many DID's - the customer wanted several DID's to ring in multiple places, when I changed the DID from Private back to public, it wreaked havoc on a lot of phones. Spent a bit...

Another stupid question - did you check your amphenol? I would presume that you are just moving the amphenol from cabinet to expansion. Did you try a different Trunk module as well. You may be spinning your wheels with 2 seperate defective things.

Stupid questions, but figured I would ask. Where are you located? What is the SP on the software? If in North America, are you sure that the lines you are attaching are loop start? You will not get dialtone with ground start.

How I have done this in the past - program a seperate pool B key. For the key that you want to use for the controller - press Feature *1, press the button you wish to use, press the pool B key, enter your digits and press OK.

No - If you are upgrading the telephone system, then you need to upgrade the NAM to 4.1 before upgrading the system to 7.1

It was definitely a revision issue. Thank you for the responses.

Hello group, I have a Call Pilot 3.1 and am trying to setup Call Center Reporting. I have the appropriate licenses. The problem is that when I test the config on the apps server the Real- Time port connection test fails. Error is the "Call Center is refusing the connection on port 2223. Please...

Setup remote access packages - in the package allow pool access for VOIP trunks and PRI trunks. Apply this package to the actual trunks. Remote packages are found under Services > Telephony Services > General > Remote Access Packages. Then apply the package to the Lines on the General tab.

It sounds like the auto attendant answering the call - the system registers the call and phones with that line assignment will hear a half ring. Call in on the second line - what greeting do you get?

Is your first step in the routing table a forced announcement? I have found with Nortel's call center product that if the first step is not a forced announcement, then calls get lost.