bigg3rdude24
Vendor
I have setup a 1 skillset contact center. it has its own DID and is answered by the skillset. everything is working fine on the first caller after i have enable the skillset and logged in the agents. problems is when there is a second caller, he/she hears that the phone is ringing but actually the agent's phones are not ringing.
i have browsed for patches but i cannot find anything specific related to this issue.
anyone have experienced this before?
i have browsed for patches but i cannot find anything specific related to this issue.
anyone have experienced this before?