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We have a 9751 Rolm system with a release 9005.6.84 and have a target forwarding issue. According to the Rolm Manual you can forward 4 times with software above 9005.1.73. The issue is that internal and external calls will only forward only two times and then the next caller get a busy...

I need some help on a Nam voicemail system which is causing intermittent delays on message delivery. sometime hours or day 1. We tested and left voice mail messages with the user and never got it to fail. 2. we deleted the voice mail box and reprogrammed it. Any ideas?

Thanks for the information. You can't beat the prices for a power supply.

Thanks, I'll check it out.

We have a problem with a Startalk voicemail system. I need to replaced the power supply Model # FC135-40P. Does any one where I can purchase ASAP! We are located in Southern California. Thanks,

Thanks for iformation, we're replacing the UPS today and will keep you posted.

I am having problems with our system periodically re-booting on its own and doesn't leave any alarm or events codes stating what has happen. It will do this for a week at a time, then it stops. The system is connected to a UPS system.

Thank! for the information.

I have two departments in the same building using the same system. The problem arises when both department place a coming call on park at the same time, the call can be pick up in either department. This means that calls intented for department A are being answer by department B, and visa versa...

Thanks, for the information.

I am having a problem with a Option-11 system responding remotely via a robotic 56k modem. The modem will answer and connects but I am unable communicate. I am getting a blank screen I have the robotic modem switches set 3, 5, 8 down and connnected directly to the serial port 0. I have changed...

A Superloop is a loop made up of four regular loops, if you notice on your shelf the numbering has supl on it (by the card slot numbers). When you program a Superloop you use the talk slots of four loops thats why next to a Superloop you may not have another Superloop card or a ENET card by you...

You have 16 loops per network shelf and 32 per Group, for example Group 0 Shelf 0 are loops 0-15 and Group 0 Shelf 1 are loops 16-31, so loop comes from its physical placement in your Network Shelf.(card slot)

Your site ID is on the dongle on your CPU board that looks like a battery, when you back up the database that ID stays with your back up, thats why you get this error. To my knowledge you wont be able to restore with that copy of your database unless you move that ID dongle that matches that...

Have you checked the conference loop assigned to this TN or are you using Music Broadcast.

Did you assign the music route in the route data block for the trunk routes ? Also you assign music in each ACD queue that you want music (in ld 23).

Check your recorder device to see in it's operational. Check recording. You might need to recorder the message.

Does Nortel support the wireless headset with the 2250 console?

did you set hta in cls for both tns?

if you are trying to forward using the forward key it will not work unless that dn is the pdn of the phone with the forward key this is due to the fact you have the dn appearing on multiple phones