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  • Users: swozi2004
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  1. swozi2004

    Recording Cinphony ACD announcements

    Feature 909 is the code for Register. Register as a supervisor and then hit feature 911 (for announcement maintenance).
  2. swozi2004

    Extension Volume on Norstar

    Goto System Programming/Receiver Volume and change it from Use sys volume to Use set volume. Just to let you know, this is a system wide change and all phones will use this setting.
  3. swozi2004

    Event 656 S4

    MRoberts - Where can I get ahold of that manual?
  4. swozi2004

    Event 656 S4

    Does anyone know what this Event means? This was repeated 255 times.
  5. swozi2004

    CallPilot 150 Mailbox Question

    A statement in the CallPilot 150 Rel 3.0 CD says "Note: If you are using the Auto-Attendant, only 200 mailboxs are supported". Does this mean if you use the Auto-Attendant at all, only 200 mailboxs are supported or if the Auto-Attendant answer's the lines on 0 rings? Tks.
  6. swozi2004

    CCR Tree

    Hookup an ATA to the system. Then take the output of the ATA and attach it to a spare line in the system. Setup the voicemail to answer on 0 rings for the line.
  7. swozi2004

    Set Relocation

    Has anyone had Set Relocation not work? I have a customer that has a MICS with 6.1 software & I tried moving a phone and the extension did not move? Tks.
  8. swozi2004

    Norstar FastRAD PWD

    Remove the battery on the board. Leave it out for a couple of minutes and solder it back on. I have done this several times and it works.
  9. swozi2004

    Page issuse

    No, it is not possible. The page will not interupt the phone call. Sorry.
  10. swozi2004

    DR5 MICS Not Holding Programming

    I was told there is a battery on the main core and a battery in the sleave. Is this true? I think the best thing to do at this point is see the customer a used MICS & toss the 8x24.
  11. swozi2004

    Upgrading Mics 3.0 to 7.0

    Thanks phoneguy427. I have asked this questions many times and know one new the correct steps. Guess I will have to have 6.1 (both MICS & XC) on hand when I upgrade to 7.0.
  12. swozi2004

    DR5 MICS Not Holding Programming

    It's an 8X24 DR5 and the cartridge is either new or rebuilt (im not sure which). Could the cartridge be defective?
  13. swozi2004

    GOLDMINE Integration

    I have a customer with MICS 2.0 software and they want to use their GOLDMINE database software with the Norstar system. I have never used the Norstar Unified Messaging, so I do not know if it is compatible. Tks.
  14. swozi2004

    DR5 MICS Not Holding Programming

    I recently replaced the main "sleave" because the battery was not holding the programming after losing power. The system lost power the other day and it again lost the programming. Is the DR5 switch "on its last leg" or is there something else I should be looking at? Tks.
  15. swozi2004

    Caller ID

    I have a customer that wants caller id (they have MICS 5.0). I know you have to wait for 2 rings for the caller id to come in from the CO. Do you see the caller id info before you pickup the phone? Also, after the call is picked up an transfered, does the person receiving the call see the caller...
  16. swozi2004

    NAM with a CP 100

    The Mineut does not have the enhanced features the cp100 or cp150 call center has. Has anyone done this yet?
  17. swozi2004

    NAM with a CP 100

    Can a CP 100 (Basic Call Center)be added to a MICS that has a NAM on it?
  18. swozi2004

    NAM External Transfer

    Anyone know how to do a "link" transfer in the CCR tree? Using 2 lines in the system for a transfer, gives me low volume. When I use the link feature, the volume is perfect.
  19. swozi2004

    Call Accounting

    I have installed many Tapit EX Call Accounting Packages and its pretty good.
  20. swozi2004

    ASM Issues

    They have a UPS, when the power went out, it was out for 8 hours. Tks.

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