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I don't think there is a native report. Back at my last company, we used Vitel Software's VMACS plus. It would poll the audix and run a variety of reports (including the activity log on all mailboxes) you select. It then would parse them down and present you with the ability to run reports...

list extension cos 1 If you do this in GEDI, you can resort by one of the columns or you can also export to Excel for sorting by more than one column.

Still - it's nice to be aware of how much time calls spend in vectors before they even get to queue. More of the total customer experience. I have a feeling that a lot of callcenters ignore the additional pre-queue vector "overhead" time and concentrate solely on Speed of Answer and Average...

Interesting problem - Parts of what you are describing sound like Auto-Callback is being activated. Except I think it only works as described for internal calls... To eliminate this possibility, you can alter your default COS for patient or all stations and disallow the feature. Analog...

While you can name Aux Reason Code 0 whatever you want to in the Definity or in the CMS Dictionary, it's still Reason Code 0.

Not to my knowledge. Unless they select a specific Aux Work mode or select After Call Work, when they make or receive an extension call, the default is Aux-0. On my system, I have Aux-0 labeled as "Init / Calls / RONA" - meaning Initial Aux Mode on Login / They are making or...

On the deliveries being rescheduled - you have subscribers with full mailboxes (or they don't have the space to accept messages being forwarded to them). Audix will try to deliver voicemail messages several times (on my old 3.3 Intuity, the "RESCHEDULING INCREMENTS FOR UNSUCCESSFUL MESSAGE...

Hm - Interesting - Announcement Control only allows that mailbox to record user names and system announcement fragments (i.e. "Welcome to Audix"). Nothing at all to do with Auto Attendants working or not working....

Not here. You may wish to try a forced download of set parameters (Refresh Terminal Parameters Access Code). Enter the code at the phone, followed by #. Hang up. All Call Appearances briefly light green. You can do this from another set too - enter the code followed by the extension - but...

Here is Page 3 of one of my Auto-Attendants: SUBSCRIBER AUTOMATED ATTENDANT MENU Allow Call Transfer? n Button Extension Treatment Comment 1: 2: e call-answer 3: e call-answer 4: e...

Check page 3 of your Auto-Attendant. In 3.3 (at least), there is an option to "Allow Call Transfer". I think it defaults to no. But I also think that it only applies to *T transfers. In my Auto-Attendants, I have the preset transfers to nested Auto-Attendants set up as receiving...

Forced will not allow an agent to enter AUX without selecting one of the reason codes (they are prompted on their display - which is a requirement with Forced AUX codes). It's an excellent feature to get tighter granularity on what the agents are doing in non-ACD time.