Outbound calls defaulting to Auxwork

[RGarcia87]

When an agent makes a call while logged in, it defaults them to "aux-work0". 'Aux-work0" is a button on their phone set labled as "not-ready". Is there a way to have this default to like "aux-work4" which is not a button on their phone?

 

[cmarch]

Not to my knowledge. Unless they select a specific Aux Work mode or select After Call Work, when they make or receive an extension call, the default is Aux-0.

On my system, I have Aux-0 labeled as "Init / Calls / RONA" - meaning Initial Aux Mode on Login / They are making or receiving an extension call / Or they have just had a call RONA off their phone and RONA bumped them to default AUX-0.

 

[telcoguy]

Yes you can,
depending on the version you run..
on V9 and up, on the bottom of the reason code form ("cha reason&quotthere is a field you can set the default code on.


Hope this helps

Rob

 

[cmarch]

While you can name Aux Reason Code 0 whatever you want to in the Definity or in the CMS Dictionary, it's still Reason Code 0.