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We have Screen logger 8.8 and there is new requiremnt to record long sessions of screen activities. Just wanted to know how much space will 1 hour or 1 min of data takes up on screen logger. Thanks....

Hi All, We are facing a problem on some desktops with Nice application loaded on them, whenever a query is run on the pc through Evaluator the results does not show any columns but only blank page, Anybody have a clue why this is happening.. regards,

Hmmm... But if I make a vdn then it does not take the Event notif adjunct automatically, there are some vdns which have adjunct assigned to them already. As far as I know asai link is assigned in the vector which is explained in the Avaya g3r call centre manual. It doesnot say anything about...

I have a Definity ECS 9.5 with EAS. Wanted to know where the Event Notification adjunct parameter is defined which is shown in the VDN list?? Thanks !

Dear MFJ, You need to have a CTI server which is incase of Avaya is Center Vu Computer Telephony (CVCT) server. You can also connect with other CTI servers also if you already have one. The Map-d will connect to the CTI server and the CTI server will inturn connect to Nice CLS. The CTI will...

Is it possible to reduce the volume of incoming sound at console ? Can somebody help? Regards,

Thanks Ronster! Is it different from DID or the same?

What is DDI and how its programmed in Trunk Group in Definity?

Thanks Ronster and Keith ! I have rv9.5. Both ways worked well.

Hi, Can anybody guide me how to logout an agent ID in EAS environment remotely. Suppose you are the administrator and you want to logout an agent from a station from your desk without going to to agents phone. Is it possible to do so??

You can use of the vdn override feature of the vdn. The vdn which transfer the call transfer its name also if vdn override is set to no. If its set to yes the current vdn name will be displayed. Got any Idea 0ooo

You can use the Take back feature provided by AT&T (I don't know whether MCI have it). It will put the first call on hold in the network cloud and give the CSR another dial tone to dial. This transfer will take only one channel and CSR can hangup inbetween the call.

Hi guys, I have an issue with my map40 intuity audix m.o drive. 2 drives has gone faulty ie they donot read the disk content nor do their eject button works.the disk size is 1.3 gb Disk is og GIGAMO make. Can anyone tell its part code or a way to stop this happening.

It's not having any effect on the night destination. The last 2 extn for example are landing on the common night extn.

Just compare the station settings of 2 callmasters. The different parameter (most likely on 1st or 2nd page) will be the cause of it. Do let us know once you find it out....

Hi All, I have one isdn pri trunk group with DID facility in r9 csi prologix. I want to make such an arrangement in which incoming calls to 3 particular extns do not land on the common night destination of the trunk group.. The type of trunk gr. is isdn and service type is...

Hi All, Can anybody let me know the procedure of changing the COR by feature access code. I found the procedure to setup the feature but not able to use it functionally. Pls help......

You can try by logging in thru login:craft password:crftpw login : dadmin password:dadmin01 Hope the password is not changed yet... Goacity

Check if you have a call classifier card in ur system. "Collect digits" don't work in the lower version systems with no call classifier. Check for any shortage of DTMF resources by "list measurements tone-receiver summary yesterday-peak"

Personal C.O line is used to cease a perticular line (C.O) to make outgoing calls or receive calls from a particular line on an extn.You can assign extensions which will use the C.O (or T1 channel)line.Also a button is assigned named "per-coline" on the extension which will be used to...