Disabling station name and number?

[Subtech]

Good day All,

My question today is how do you disable passing the calling name and number of the extension on internal transfers?

Here is the problem. We have a helpline setup in one our call centers. The call comes into the ACD from an 800 number. The helpline agent takes the call, and then makes the deceision on which other skill in the call center can best help the caller. When they tansfer the call and it routes to that skill some of the people in that skill see who the call is from and do not answer it. So we want to not show them the call is coming from the helpline. Any ideas?

 

[Bobg1]

Best thing would be stations without displays.
Or a supervisor to tell them to do there job or they are out.

 

[fundooguy]

You can use of the vdn override feature of the vdn.
The vdn which transfer the call transfer its name also if
vdn override is set to no. If its set to yes the current vdn name will be displayed.
Got any Idea 0ooo