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We have an Intuity Audix system in each of two different cities/states - when we got these systems about 10 yrs back, some sort of connection was made between them so we could do 4-digit forwarding of voicemail messages between the locations, even though for example our PBX's are not connected...

Thanks for your suggestion. I have gone into our Audix system and looked subscriber by subscriber - on Pg 2 of the disp sub xxxx view - and all show Outcalling = n I also checked the COS for all subs, and the 3 different COS' that we use all show Outcalling = n If I bring up disp sys...

Our Corporate office has a Prologix G3CSI. All of a sudden today, our branch office in FL has been receiving repeated calls from our Corporate office. We know this because on our 6400D+ phones, the caller ID shows the Corporate office's main number at the top (as the one calling in), and our...

In your experience, what is the quickest you have ever heard of a phone company being able to order and install a PRI T1? We have a pretty big emergency going on and we'd love to get a T1 going along with the 2 PRI and 1 BRI T1's that we've already got. Our current vendor is saying that normal...

You know, I seem to remember waaaay back that there was some odd 10-digit number related to the 800# that was, as you put it, not a normal dialing string from the N America Number Plan. Like 813-105-xxxx. So it could be that the first setup was ReadyLine. (I was not in charge of the project...

Avaya Tier 3 - thank you for your input as well. If AT&T had just said "your DNIS needs to be a DID #" it would have been clearer to us and so much easier! But they didn't explain it clearly... *shrug* Enjoy your day.

David thank you so much! We asked the AT&T person if the DNIS also had to be DID, and she clearly didn't explain it very well, because we were left scratching our heads! Thank you for clarifying this so quickly. Have a great day!

We have a Definity G3si, I believe Version 9. Long ago our company set up an 800# for our Customer Support Center and established a DNIS, setting that up as a VDN extension (x4372). That extension also happens to be a DID #, so if you dial area code plus exchange plus 4372, you get right into...

Thanks Lopes1211

Somehow they got this to work - I think the issue had been a bad phoneset. I want to thank you for, Avaya ier3, for asking for this material to review. The most important thing I learned from what you said was that DID or non-DID doesn't matter in terms of functional agents. So that is good...

Thank you! Here is the programming of the Station and Agent Login: STATION Extension: 4380 Lock Messages? n BCC: 0 Type: 6416D+ Security Code: TN: 1 Port: 01A0107 Coverage Path 1: 1 COR: 27 Name: Smith, John Coverage...

We have a Definity G3si V9 and CMS 8.0, ED 03. Our call center has always utilized DID numbers for our employees. We set up the station and then the agent login ID. We are now out of DID numbers. Our call center director is asking if we could use a non-DID extension. He doesn't care if calls...

David - that was it, it was an Auto Attendance Routing Table. I have never set up one of those myself, thus I was not even aware of its existence! Thank you so very much for your help with this.

I have an extension (x1234) that was setup by our vendor, months back, to ring to a different extension (x1235)and leave voicemails in the vm box of x1235. This was due to a leave of absence. The employee has come back. I couldn't figure out initially how to undo what the vendor did (company...

DISREGARD - I figured it out. :) Thx.

By the way, this is for a Prologix G3CSI

Hi there. I have created a sales extension with a coverage path pointing to it that rings to a coverage answer group. Currently the calls ring simultaneously at the desks of the 5 people in that coverage answer group. Then the call rolls to our front desk. I set up a voicemail box (x7242 as...

I also had to add the new extension to the ARS analysis. Everything worked perfectly. Thank you Dufus2506 & PBXTech for your assistance!

We have been using a terminating extension group in a location that has a Prologix G3CSI - the group of 4 have calls come thru that ring simultaneously at all 4 desks, then after a certain number of rings cover to voicemail. The group is now expanding to 5, so we need to move beyond a...

Dufus2506, that was definitely the problem, so now it is solved. Thank you very much!