Routing calls from Coverage Answer Group to voicemail ext

[sparker001]

Hi there. I have created a sales extension with a coverage path pointing to it that rings to a coverage answer group. Currently the calls ring simultaneously at the desks of the 5 people in that coverage answer group. Then the call rolls to our front desk. I set up a voicemail box (x7242 as a Dxport in Definity and x7242 as the sub in Audix) and want the call, after ringing simultaneously at the agents' desks, to then roll to the voicemail extension. I set up the coverage path with c1 as Point 1, and then 7242 as Point 2, but apparently that was not correct, because the call just rings and rings and never moves on to 7242. How would I make the call go to x7242 mailbox?

 

[sparker001]

By the way, this is for a Prologix G3CSI

 

[sparker001]

DISREGARD - I figured it out. Thx.

 

[hummer3331973]

Hi sparker- care to share how you fix it? I have the same problem.

Thanks.