sparker001
Technical User
We have a Definity G3si, I believe Version 9. Long ago our company set up an 800# for our Customer Support Center and established a DNIS, setting that up as a VDN extension (x4372). That extension also happens to be a DID #, so if you dial area code plus exchange plus 4372, you get right into the 800#.
We now are working with our vendor, AT&T, to have another company's 800# point to our 800# in order to have the calls from the first 800# seamlessly ring into our Customer Support Center 800#. We were told by AT&T that we could not use the same DNIS digits that we use for our original 800#, which sounds right. So we created a new DNIS VDN, which is not also a DID# (since we have very few of them left to use).
Our AT&T rep called late yesterday and said they needed our RRN, aka APN, number. I asked her what that was and she said it was a 10-digit number. I have looked thru all papers related to the original order of our Customer Support Center 800# way back, and I cannot see any notation of an RRN or APN.
Is this number something that would be listed in the switch somewhere?
Any help would be very much appreciated. Thank you so very miuch.
We now are working with our vendor, AT&T, to have another company's 800# point to our 800# in order to have the calls from the first 800# seamlessly ring into our Customer Support Center 800#. We were told by AT&T that we could not use the same DNIS digits that we use for our original 800#, which sounds right. So we created a new DNIS VDN, which is not also a DID# (since we have very few of them left to use).
Our AT&T rep called late yesterday and said they needed our RRN, aka APN, number. I asked her what that was and she said it was a 10-digit number. I have looked thru all papers related to the original order of our Customer Support Center 800# way back, and I cannot see any notation of an RRN or APN.
Is this number something that would be listed in the switch somewhere?
Any help would be very much appreciated. Thank you so very miuch.