sparker001
Technical User
We have a Definity G3si V9 and CMS 8.0, ED 03. Our call center has always utilized DID numbers for our employees. We set up the station and then the agent login ID. We are now out of DID numbers. Our call center director is asking if we could use a non-DID extension. He doesn't care if calls cannot be direct inward dialed to the worker, since the ones in question are temps/contractors. He tried duping one of the DID stations in terms of setup, and now is telling me that this non-DID station can log in, but cannot seem to go into Auto-In mode. he swears everything is setup the same way with this worker as with all the others. The only difference is his extension is not a DID.
All agents are set up as with a Direct Agent skill - but not sure if Direct Agent requires a DID number. (?)
I looked at COR and didn't see anything there that seemed to be related to DID ...
I suppose the main question is: can an agent be set up with a non-DID station? Any suggestions? Other than "order new DID numbers" (which we may very well need to consider)?
Thanks in advance.
All agents are set up as with a Direct Agent skill - but not sure if Direct Agent requires a DID number. (?)
I looked at COR and didn't see anything there that seemed to be related to DID ...
I suppose the main question is: can an agent be set up with a non-DID station? Any suggestions? Other than "order new DID numbers" (which we may very well need to consider)?
Thanks in advance.