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Hey folks, Got a scenario here that I'm fairly sure isnt correct, but thought I'd each out to the community for some opinions. It concerns how 2nd alternativ eshould behave. So the scenario is as follows: We have 3 Mitel 3300 controllers in play here: 3300 A (Calling party 3300), B (Called...

Thanks all, the issue is quite intermittent but what happens is an agent will be presented with a call, then as they're about to answer the call drops (according to the caller who rings back in again) and the agent is logged out (due to the COS option). Another symptom has started appearing...

Hey folks, Having trouble with some ACD users being logged out randomly. Changing the COS option ACD Agent behaviour on no answer from Logout to Absent means they're being made absent randomly instead. Is there a way to disable this feature altogether? The bigger picture is why is the system...

Thanks guys, will try that! Never thought to boot it without the module...

Hey Folks, Got 2 phones in a remote office with LIM modules. They are set (by original installer) to Failover only. Im unable to change this when I access the installer menu. When I put the phones into failover mode, lifting the handset displays "IP Fail: Analog Call", but I don't have dial...

Hey Folks, Anybody managed to get voicemail to email working with MCD using office 365? Lat

Folks, Looking at a 3300 that intermittently calls the notification number programmed in the voicemail box itself. It sends the flashing light, sends the email but doesn't always send the notification call to the user to let them know. I've checked and the settings seem ok, scheduling a...

Ok, so update..... The issue appears to be: Users have the contact centre softphone. Whilst on a call they can open the keypad and dial the codes which access a 3rd party recording system. WHat they are trying to do, is program these codes as Speed dials on the softphone configuration tab...

Hey folks, Got a customer who's using the CUS soft phones and has a weird issue. Basically they use the soft phones instead of using actual physical sets, they use the built in(?) recording feature by dialling a code on their soft keypads during a call. The customer is trying to program these...

Mitel now advise all SIP deployments go via MBG and not direct onto the 3300/MCD

New version of Software available for affected platforms on MOL

...that way you can upgrade to MCD7 (Assuming you get the license etc...)

You can buy an older CXi and upgrade the RAM....Mitel only support specific 512 chips, however if you dont care about support, you can get away with a normal 512 at a fraction of the cost.

Thanks all, resolved.

Hey Folks, Got an intermittant issue whereby a busy lamp is not lit, yet the extension is actually busy. One thing Im thinking is that the extension has a multicall key as well, could it be when its answering the multicall key that its prime line isnt busy, hence the failure to light the key...

Hi Folks, Got an issue with a system intermittently getting access denied when trying to dial out over SIP trunks. Ive taken wireshark captures and it shows that practically every call outbound seems to be missing the authentication details that are programmed in the SIP Peer Profile form, the...

Thanks Actswitch......I was wondering....I've used that to get around a reach through issue myself! I'll give the active setting a bash!

Hi, To rid yourself of the security alarm: Set thresh security n n n Lat

Won't let me use Firefox, tells me IE only. I was having issues with it prior to programming it. Funnily it started when I put the second hard dive in. 2nd line Tech support are convinced it's my laptop at fault (despite not having issues anywhere else)

Yeah I've rebooted it several times, (customer has not cut over to using it yet) I'm also getting a lot of IE lockups when I'm using this system. It's weird as no other system does this to me!