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Have you done the obvious: 1) Any link lights in the front of the CLAN 2) Node Name: Have you entered the IP address 3) Change the adaptor and cables at the back

The INDeX is good, but the Definity is more reliable. If the processor of the INDeX goes, you have lost all the data. Even if you do a kermit upload of the info, which is not always the easiest way to do it, you will have to do this daily, where with the Definity, it automatically saves it to...

How is the agent sending the call to the IVR - converse step? Also how is the IVR sending the call back to the agent?

We have a customer with 1 central cms with 7 acds accross Europe. We are about to change the links to ADSL VPN. Good and Cheaper than running two cms. Definitely go with central cms

unlicensed switch can be done when someone does a RFA processor swap out. This will render the processor inactive in RFA, but technically you can still use the processor in another switch but you will not be able to upgrade that switch and if you have any problems, you wont be able to download...

can you tell me if you have resolved this issue. We may potentially have the same problem

Avaya pc console is quite unsteady. Try this website: www.pridis.com. They have modified the Avaya pc console and improved on it. I dont have any more problems with this console

We just sold two in the UK for about £5k each with Lan Gateway software. Its not difficult to install. Couple of fields to enter ie IP address etc...

Jon You are not going to like this. Below is the official response from Avaya. I have counter attacked by saying that Page 157 on the R9 Documents say very clearly that the calls stay on thescreen for 30 seconds.I am waiting for their reply. I wont hold my breadth!!!! Let's assume that digits...

i have logged this issue on the website last week. We have the same problem on the 6416D+ phones. The Avaya Docs say it should stay on for 30secs. As we speak, Avaya are doing an MST trace and I will let you know of the outcome which will be a couple of days I guess.

could you also send me the pdf please. address: skv@cc.net thanks

Which country are you in?

I happen to have 15 x G3r tapes for R8 which can also be used for R6. Let me know how many you need

Two reasons why they may have chosen Apropos. 1) Apropos has sold it cheap as they need the business and/or 2) Your customer will use the full interactive applications which Avaya CMS can not provide( Wed Integrations/ email/ etc...) Both forms of integration will be digital. 2 Wire with...

We have installed two Apropos and Definity integration last year. How are you connecting to the switch. We had one with MAPD integration and one with 4 wire digital card. My preference is to use the MAPD method. Its quite straight forward . My clients have not complained about it. Apropos has...