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The database only records files that were backed up. You'll have to compare that with a list of files from some other source to see what was missed. Keep in mind that some directories won't be backed up on purpose. Many of the system directories won't be included in the backup of the disk since...

Modify the job and change the schedule. Then submit.

There isn't any such documentation. You can see the schema for yourself by looking at the tables using SQL Enterprise Manager. There are only a handful of tables.

Mergecat will continue to run until all the CAT files from the temp directory are processed. rds.exe should show some CPU usage (use task manager). If mergecat crashes or the database is not available then it will stop and there will be CAT files left unprocessed. If there are no more CAT...

Are you using SQL as your database? If so you'll have to rerun setupsql.exe after upgrading. I ran into the same problem and had to rebuild the database after upgrading.

Ah! I wasn't aware of that. There is a tool named CAReports that you can execute on the command line. L4ts, run "CAReports /?" to get the syntax. I did a quick test using r11.1 and it is pretty simple to use. 1. Create a report by running the ReportWriter wizard. 2. When you reach page 2 do...

Report Writer is a manual process. How would automate it?

Apply service pack 5. There are some crash fixes in it that may help.

You can setup alert for each job. They can each be configured differently to send the user an email or page them, etc. There are lots of alert options. To set alert on a job, modify it or create a new one, select options and then go to the alert tab.

If you want to save your database and jobs just stop the ARCserve services copy the QSD and database directories to the side. Uninstall and then install on the other drive. Make sure you apply the same patches and stop the services, then move your old job (QSD) and database directories in to...

Do you have a SQL Server running anywhere accessible? You can clear up some disk space if you use SQL Server as your database. If you are using Raima your C drive will fill up with database files. And you need those to perform restores. All of the other files that come with ARCserve are very...

In theory you are supposed to be able to restore any old tapes with newer versions of ARCserve. In reality this does not always work. You should try restoring using the ARCserve 2000 version of the agent.

You may have reached the limit of the Manager. 600,000 in the same folder is a lot more than you would usually expect to see. You contact CA support?

You can create a File System Device on any disk (or remote share) and use it to perform your backups. This is done through the Device configuration utility. The FSD appears as a single tape.

Vos, Were you able to perform the restore? When you restore SQL to an alternate path on the same machine all you need to do is right click on the database session in the restore manager, select "Backup Agent Options" and specify new paths for each data and log files you want to move. The...

Do you have the latest patches applied? That is always a good first start. You never know if the problem is fixed until you apply it. Are you using BAOF?

You can try applying the latest ARCserve patches (you didn't mention what version you are using). If that doesn't work you'll need to contact CA support.

Are you getting the expected amount of data on each tape? If so, then this is a cosmetic issue. Applying the last service pack and last device patch is your only hope for fixing this one. There are no overrides to tell ARCserve what kind of drive you are using. It detects the type on its own...

Disable Symantec for Exchange and run a test backup of just brick level. Your transfer rate will increase. I'm not familiar with Symantec. Look in their documentation or online support to see if you exclude ARCserve from Exchange real time checking.

Besides MAPI slowing things down the anti-virus softare you are running can hampering performance as well. A lot of AV software implements VSAPI (Virus Scanning API) scanning to scan messages in Exchange. A brick level backup will request every message and the AV will have to scan each one in...