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  1. mforrence

    Codes 659 and 635 will not be excepte6

    I suspect that you have an issue in the ICLID Call Management Tables. I'd enable System ICLID in Flash 05, B21 Mike Forrence www.goteamvox.com
  2. mforrence

    Codes 659 and 635 will not be excepte6

    You don't mention what system you're using - the term Starplus covers a great deal of territory. Nor do you mention the type of lines. Do you have CID enabled on system and from carrier? Do you see CID info when a call rings in? When using analog lines, you must set ring delay timer to at...
  3. mforrence

    STUN Server

    Over the past couple of years, we've been installing edge router with SBC and dual WAN ports in order to have SIP fail over. While not inexpensive, they just work, which makes this solution cheaper in the end. Mike Forrence www.goteamvox.com
  4. mforrence

    STUN Server

    Indeed, if you've had multiple. Check the UDP port and firewall type that each STUN assigns - this may have a bearing. Check Monitor on a failed call, looking at UDP port in particular. Mike Forrence www.goteamvox.com
  5. mforrence

    STUN Server

    I've actually had a wonky STUN do EXACTLY this! Find another STUN server or (even better) install your own SBC, and trouble will go away. Mike Forrence www.goteamvox.com
  6. mforrence

    Partner ACS Contact Closure With IP Office - Can it Be Done?

    IP500 controller has two contact closures via an 1/8" phono plug on back of control unit. You'll want to use these to drive separate relays to do the actual unlocking. But it works like a champ. Mike Forrence www.goteamvox.com
  7. mforrence

    ISDN PRI loss frames and clocking

    That's a LOT of red alarms. If it were me, I'd connect up to the serial port on the smartjack and see what internal history shows - it will almost always tell the tale. The menus are fairly easy to navigate. The carrier may not like you connecting up, but it'll help find the trouble. I would...
  8. mforrence

    PC Remote Admin Connection Problem

    If this is in your community, it'll likely be faster to simply go to the site and make the changes. How often do you envision changing the config anyway? If you DO anticipate many changes over time, you may be able to install an old PC next to Partner, access the PC via LogMeIn/TeamViewer/etc...
  9. mforrence

    Vodavi STS ext. 109 keeps calling operator attendant Ext. 100

    Well, I'd then swap port, as that's all there is. Depending on model/version of the system,you may or may not be able to retain the extension 109 number. There is nothing in config that would cause a phone to randomly place a call without user action, so if that is really what is happening...
  10. mforrence

    Vodavi STS ext. 109 keeps calling operator attendant Ext. 100

    I'd suspect dirty buttons. Swap with another working phone and see if the trouble moves with the phone. Mike Forrence www.goteamvox.com
  11. mforrence

    Point to point dial tone

    Analog trunk/line to FXO gateway to ethernet to wireless bridge end A to wireless bridge end B to Ethernet to FXS gateway to analog station device Mike Forrence www.goteamvox.com
  12. mforrence

    Avaya Needs To Be Rebooted

    If there is a spare PRI port, move circuit to spare port to eliminate IPO hardware Mike Forrence www.goteamvox.com
  13. mforrence

    IP Office Multi Campus PA broadcast

    In order to keep it simple and robust I'd use a separate audio input on each Telecenter and use a Valcom audio distribution solution to get audio to each site. That allows you to leave current connections alone. Mike Forrence www.goteamvox.com
  14. mforrence

    Voicemail disabled for user but bridged appearance can STILL send 'direct to voicemail'

    Make a shortcode of # + user's extension, aimed at whatever is appropriate for the situation. i.e. if user is extn 1234 and you want the attempt to result in a busy signal, make #1234 result in barred. That, or tell offending users to not. Mike Forrence www.goteamvox.com
  15. mforrence

    6424+ on later IPO releases?

    Thanks for all of the responses. @tlpeter - while I don't disagree with you, it's difficult to convince a customer to trash 70+ working telephones because they want a dozen SIP trunks. If it weren't for the departure of ADI, we'd just add SIP licenses and remain at current release, because it...
  16. mforrence

    6424+ on later IPO releases?

    @Nutritional_Info - I saw that one, but it was mostly about 5X00 series, and just barely mentioned 6400. I was looking for a bit more focused info. Cheers! Mike Forrence www.goteamvox.com
  17. mforrence

    6424+ on later IPO releases?

    HI all, I have a site that uses many many 6424+ phones and needs to move to PLDS in order to add SIP trunks. While I know that they are no longer supported, does anyone have solid info regarding the latest release where they still function normally? Thanks Mike Forrence www.goteamvox.com
  18. mforrence

    problem with incomming calls on SIP trunk

    Monitor will tell you why. Monitor... Mike Forrence www.goteamvox.com
  19. mforrence

    SIP CONFIGURATION ON AVAYA IP OFFICE AND NEC PABX

    Have you looked at Monitor to see if the call arrives in IPO-land? If call does not arrive, it's a network issue. If call does arrive, the Monitor trace will tell you what is unhappy. Mike Forrence www.goteamvox.com
  20. mforrence

    Vodavi Starplus STS

    A bit depends on how the call is getting to voicemail in the first place. I would first check Flash 40 CO line voicemail ID. If current value is 102, change it to 100 and it'll just work. Cheers! Mike Forrence www.goteamvox.com

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