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  1. pkellow

    BCM 400 analog stations

    Or if you have a spare digital port on a DSM you can use an ATA-2. On a 400 you don't need a keycode. On a 50 you do need a keycode (either expansion port keycode or a per port basis on the main unit)
  2. pkellow

    Can't log into system through phone. Telnet programming works.

    Hi, I had a customer with similar issue albeit over VPN, locally it was fine. firebird's suggestion looks good, just bear in mind not all the cartridges are neceesarily on the Avaya web site, so post the exact name and I/we can check if I have it. Regards Paul
  3. pkellow

    Is there any mechanism to force firmware onto an Avaya 1608 which is in a reboot loop?

    Hi, sorry omer99, doesn't look good for the phones.
  4. pkellow

    Is there any mechanism to force firmware onto an Avaya 1608 which is in a reboot loop?

    Hi thanks for the feedback. No one disconnected it during a firmware change. It was 1.343A. Not sure why it's gone faulty, however thanks for confirming it's toast and there isn't a method of forcing the firmware on in this condition. Regards Paul
  5. pkellow

    Is there any mechanism to force firmware onto an Avaya 1608 which is in a reboot loop?

    Nada, it's just rebooting. There's no indication on the phone display that it's tryng to load any other files such as 16xxupgrade.txt or 46xxsettings.txt. Wierd. Is the phone toast or there any option to force firmware onto the phone / repair it? Thanks. regards Paul
  6. pkellow

    Is there any mechanism to force firmware onto an Avaya 1608 which is in a reboot loop?

    ...It's stuck in 1) Boot ha1616ua1_343A.bin...... followed by 2) Restarting followed by 3) Go back to 1. There's no option to * and change the configuration, and any MUTE + CRAFT + <command such as ADDR#> is ignored. Is there any mechanism to force firmware onto an...
  7. pkellow

    UC Module reinstallation - just booting

    Hi, I was using the USB Initiator version (2.0.3), same as https://support.avaya.com/css/SAFE/downloads?downl... suggested by tipeter, however still giving me the same result. I tried hal2100's suggestion, as in using windows XP (when installing USB Initiator, it automatically installed .Net...
  8. pkellow

    UC Module reinstallation - just booting

    I only went into the BIOS because the UC110 was never booting from the flash drive, which I imagine it needs to do to reimage. The BIOS boot sequence puts the flash drive lower in the boot preference sequence than the solid state drive, so without changing the boot sequence I cannot see how the...
  9. pkellow

    Problems with one-x portal and Sophos Web Intelligence Service

    Yes 1XP is in the trusted zone. I posted this, as spent a long time getting to this point, and thought I would share it, to save someone else the pain. [bigsmile] regards PK
  10. pkellow

    Problems with one-x portal and Sophos Web Intelligence Service

    Hi, I've been having some truly appalling reliability issues with one-x portal on a UC110 (including the latest 8.1), whereby Internet Explorer 8, Chrome & Firefox wouldn't even connect properly. Sometimes IE 8 would connect, however take an age to present voicemail messages, sometimes you...
  11. pkellow

    UC Module reinstallation - just booting

    Hi, This touches on another recent similar post, so apologies. I'm trying to factory reset a UC110 module. I've tried two different memory sticks, including both FAT & FAT32, used "UC Module USB Initiator" to create an appropriate flash drive (option Install, recreate = ticked). This...
  12. pkellow

    BCM 400 Cannot boot up

    could be corrupt HDD or PSU. I've had a recent problem where BCM400 had all the LEDS flashing and power looked good however PSU had a fault on it and once replaced it booted successfully.
  13. pkellow

    BCM 400 (v4.0) Flashing Lights

    The caps on the motherboard prone to failure were labelled as Leylon and green and gold in colour. I'd be very surprised if there are any BCMs with them that have survived this long, as they would have failed a few years ago. regards paul
  14. pkellow

    BCM450 in continual reboot cycle - caused by UPS

    sorry guys, turns out it was just the PSU in the BCM that had failed.
  15. pkellow

    Historical Reports Problem in RCC

    C:\WINNT\SYSTEM32> cd c:\cd "C:\Program Files\Microsoft SQL Server\90\Tools\Binn\" sqlcmd -S.\RCCSQLEXPR >use ccrdb >go >select * from rptrequesttimes >go comment: does this show a future date, it should do if the problem has reoccured. >select count(*) from rptcalldataactivitycode where...
  16. pkellow

    BCM 200 3.6 voicemail down unable to communicate with GUI

    If you cannot access http://xx.xx.xx.xx (both callpilot and Unified Manager, not just callpilot) then more than likely the HDD has failed. Any other high level functions such as IP sets - these will fail too if HDD has gone bad. A 400 BFT will not do for a 200 unit, due to different bios which...
  17. pkellow

    BCM50 Reporting for Contact Center - time measurements

    that won't be possible. From what I remember any entries are stored in the database to the nearest second. regards paul
  18. pkellow

    Call Center Reporting - skillsets went blank not showing up

    Jaspertel, I gave you a star. It's probably environmental, however checking the real time (RT) and report (RPT) using CCRSTest.html from the BCM is always a wise precaution. Plus you could temporarily stop the RCCLAUNCHER service, rename the LOGS directory to LOGS_OLD under the rcc inatall...
  19. pkellow

    ACSS Exam

    hbsurfn, was that the 3000.2 or 3000.3? 3000.2 has 103 questions, 3000.3 has just 59 questions. I took my ACIS monday, and agreed it's not that hard (albeit I did a lot of revision).
  20. pkellow

    BCM450 in continual reboot cycle - caused by UPS

    Referring to my previous note, I would have suspected a PSU problem with the BCM itself, had both the original and replacement BCMs (with different power leads) not suffered problems through the UPS. The only commonality here was the UPS. regards paul

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