Can't log into system through phone. Telnet programming works.

[bluemr2]

I have a BCM 400 that I can't login to either element manager or call pilot manager. I can login to telset programming fine. Voicemail works, and all lights on the chassis are solid green. When trying to connect to element manager I get an error, can't download cartridge. I've never seen this. Usually of the hard drive fails, voicemail goes down and I chassis lights stay blinking. Before replacing the drive, I want to see if anyone else has suggestions. Thanks

 

[hawks]

Check your java, it may have upgraded and be to high now for that 400

 

[bluemr2]

I'll give that a try. Any idea what version I should go back to?

 

[exsmogger]

I use an old XP computer when I use Element Manager. I checked my Java version and it is 1.5.0. I don't think you need to go back that far, but it works for me.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

You should mention release of BCM and version of Element Manger when posting.

Also ake sure your using latest EM:

http://bcm.sipsw.com/ApplicationLauncher/

You also download it from the IP address of the BCM via web browser.

Curious how you are trying to connect to Callpilot?



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Firebird Scrambler]

As the download is failing due to the cartridge, let us know what it is and one of use can send it to you.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[telcodog]

The only time I've ever had that issue was when logging in through the customer's network instead of the OA&M port.

 

[snowman50]

I have had this before..

Try installing element manger from the bcm directly.
And also on to another PC and see if that works..

Otherwise get the cartridge from another source and save it on you element manger file

 

[curlycord]

Also look at your cartridges folder and delete the one its trying to download if you do have it and its corrupt.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[bluemr2]

Thanks for all the suggestions. I'll be able to try tomorrow.

 

[hawks]

question for the forum, can anyone change the subject line of this thread? It doesn’t really match the problem.

 

[curlycord]

It is bass acwards but we meant what he knew!

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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[pkellow]

Hi, I had a customer with similar issue albeit over VPN, locally it was fine. firebird's suggestion looks good, just bear in mind not all the cartridges are neceesarily on the Avaya web site, so post the exact name and I/we can check if I have it. Regards Paul