BCM50 Reporting for Contact Center - time measurements

[crankyralph]

BCM50 5.0

Quick question - I think the answer is no, but looking for confirmation...

The system does measurements / reporting in seconds - is this hard coded, or could I get tenths or half-seconds?

Customer is pushing to increase accuracy of measurements, but this is also not $50K of equipment.

Thanks in advance!

 

[pkellow]

that won't be possible. From what I remember any entries are stored in the database to the nearest second.

regards
paul

 

[Quirkafleeg]

The information that comes out of the BCM only has a granularity of 1 second.