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NEC has removed most all of the older stuff off of the website. Even the old manuals and user guides in NTAC are gone.

Just google the guide you want. There are all kinds out there.

Have you checked your forwarding to make sure that these extensions are only forwarded to VM? Check ALL forwarding. Split, BNA, NA, etc.

Tell them to change it from 11 to 10 and that should fix the issue.

You don't need Cosessions to change the operator mailbox. It can be done thru system manager access. Once logged in to the system manager answer no to all options until you get to the prompt "would you like to change the operators mailbox?" press 1 for yes and she will tell you the current...

If the MOH source is plugged into the CPU it should be: 480>00>1400 480>01>1400 480>02>1400

I have used ASTN many times without issues, but, I was told by NTAC not to use the command because it will corrupt memory. I personally have not had any issues and still use it today.

Build a virtual extension and set it for Call Fwd All to the number you want it to go to and have the operator transfer to the extension number.

Build a virtual extension and set it for Call Fwd All to the number you want it to go to.

Go to the phone with the issue and either hit speaker or go off hook with the handset and dial "60" + any digit on the dial pad. "60" is the default code. If it has been changed see the other thread for how to set it.

This is a known issue having analog CO lines and IP phones. I think upgrading the software to Ver. 4 will correct this issue.

CMD 1201>ext#>66

One other thing that might be stopping the download is if the cable to load the softkeys is connected to RS1 on the CPU and the modem SW4 on the CPU is on. Turn SW4 off (if it's on) and that will disable the CPU modem. Reboot the VM server and see if that works. If it does be sure to turn SW4...

Restart the VM server and it will download the softkeys provided the comm link to the PBX is correct.

DID translation...CMD 760 (translation), 761 (day destination), 762 (night destination). You will need to know the digits and amount of digits being received from the carrier.

Try resetting your IO-24. Switch it to MB and then bring back on line. That will update the lamps. I would try this first.

Oh and one other thing....You can restart the VM server and that will also refresh the lamps.

Try resetting your IO-24. Switch it to MB and then bring back on line. That will update the lamps.

You didn't mention the type of system, but in general you will need to set up a virtual extension for your fax. Call forward that virtual all calls to voice mail. In the mailbox for the user put the virtual extension in as the fax extension in the mailbox. If the virtual matches the DID...

Your new vendor wouldn't happen to be XO would it?